Heidi Rice
San Diego
Summary
Enthusiastic customer service professional with over 8 years of experience in the service industry. Proven expertise in communication and relationship-building fosters strong connections with clients and colleagues. Adept at quickly adapting to fast-paced environments, ensuring seamless service delivery and client satisfaction. Committed to driving results and enhancing customer experiences through a proactive, solution-oriented approach.
Overview
7
7
years of professional experience
Work History
Aspire AT&T Business Sales
01.2025 - 01.2025
- Performed door-to-door and in-person outreach to local businesses and individuals to promote AT&T wireless, internet, and communication services
- Engaged potential customers through consultative selling and clear product demonstrations to match solutions with their needs.
Bartender/Server
Postino Del Mar
01.2024 - 01.2025
- Achieved high service accuracy by memorizing complex drink and food menus.
- Delivered prompt and efficient service, enhancing overall customer satisfaction and experience.
- Consistently maintained a welcoming atmosphere for patrons, fostering positive interactions.
- Received positive feedback from customers, contributing to repeat business and loyal clientele.
- Collaborated with team members to ensure seamless service during peak hours and events.
Bartender/Server
Diablo Hills Golf Course
01.2024 - 01.2024
- Curated specialty cocktails that boosted drink sales and helped build customer loyalty.
Bartender/Server
Bounty Hunter
01.2023 - 01.2024
- Trained new hires on drink preparation and responsible serving techniques.
Lead Bartender/Server
Twisted Times
01.2022 - 01.2023
- Managed bar and dining area simultaneously, providing service for up to 85 guests.
- Built a strong rapport with both new and returning customers.
Bartender/Barback
Retro Junkie
01.2021 - 01.2022
- Trained new hires to provide consistent, high-quality service.
- Maintained a clean, organized, and efficient bar in a high-volume environment.
Bartender/Server
The Bull Valley Roadhouse
01.2018 - 01.2021
- Held various positions, including dishwasher, dishwash manager, busser, food runner, barback, and bartender.
Education
Bachelor’s - Psychology
San Francisco State University
01.2025
Associate of Arts - Psychology
Diablo Valley College
01.2022
Skills
- Dynamic professional with a strong background in both customer service and direct sales, delivering personalized solutions and exceptional client experiences
- Proven ability to engage customers, identify needs, and present products that drive satisfaction and revenue growth
- Skilled in face-to-face communication, problem-solving, and managing customer relationships across diverse industries
Timeline
Aspire AT&T Business Sales
01.2025 - 01.2025
Bartender/Server
Postino Del Mar
01.2024 - 01.2025
Bartender/Server
Diablo Hills Golf Course
01.2024 - 01.2024
Bartender/Server
Bounty Hunter
01.2023 - 01.2024
Lead Bartender/Server
Twisted Times
01.2022 - 01.2023
Bartender/Barback
Retro Junkie
01.2021 - 01.2022
Bartender/Server
The Bull Valley Roadhouse
01.2018 - 01.2021
Associate of Arts - Psychology
Diablo Valley College
Bachelor’s - Psychology
San Francisco State University