Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Heidi Phillips

Riverside

Summary

Dedicated and customer-focused professional with over 10 years of experience in customer service, office management, and team leadership. Adept at problem-solving, communication, and multitasking in fast-paced environments. Strong ability to handle customer inquiries, resolve issues efficiently, and enhance customer satisfaction. Seeking a Remote Customer Service Representative role at Amazon to utilize my skills in customer support, logistics, and operations.

Overview

17
17
years of professional experience

Work History

Part Time Supervisor

United Parcel Service, UPS
10.2022 - Current
  • Oversaw scheduling processes to ensure efficient allocation of resources and personnel.
  • Developed schedules for minimizing downtime and maximizing team efficiency.
  • Enhanced coordination with precise oversight of time management practices.
  • Lead and supervise a team to ensure timely package processing and operational efficiency.
  • Provide direct customer support, handling escalations and resolving shipping and logistics issues.
  • Train and mentor employees on customer service best practices, problem-solving, and communication.
  • Monitor workflow and ensure compliance with company policies and safety standards.

Seasonal Helper Coordonator

United Parcel Service, UPS
10.2021 - 01.2022
  • Managed scheduling, route assignments, training, and deployment of seasonal helpers during peak delivery periods.
  • Provided direct support to customers and drivers, ensuring timely and accurate deliveries.
  • Assisted in coordinating logistics operations to maximize efficiency and meet performance goals.
  • Improved efficiency by quickly responding to requests for support.

Office Manager & Sales Representative

All American Trailers
03.2011 - 08.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Visual Manager

Ambercrombie & Fitch
02.2008 - 02.2010
  • Increased visual impact and sales through optimal arrangement of mannequins, fixtures, walls and tables.
  • Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
  • Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
  • Enhanced customer experience by creating visually appealing and organized store layouts.
  • Trained new employees on visual merchandising techniques, encouraging professional growth and development.
  • Managed analytical reports to identify and track sales activities and customer trends.

Education

High School Diploma -

Paloma Valley High School
Menifee, CA
06-2006

Skills

  • Time management
  • Team leadership
  • Staff scheduling
  • Performance monitoring
  • Conflict resolution
  • Operational oversight
  • Communication skills
  • Supervisory skills
  • Organizational skills
  • Delegation skills
  • Customer Service

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Horseback Riding, particularly rodeo
  • Animal Care
  • Reading

Timeline

Part Time Supervisor

United Parcel Service, UPS
10.2022 - Current

Seasonal Helper Coordonator

United Parcel Service, UPS
10.2021 - 01.2022

Office Manager & Sales Representative

All American Trailers
03.2011 - 08.2019

Visual Manager

Ambercrombie & Fitch
02.2008 - 02.2010

High School Diploma -

Paloma Valley High School

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Heidi Phillips