Heidi Perez
Apple Valley
Summary
Experienced with coordinating on-site operations and managing project timelines. Utilizes leadership and problem-solving skills to ensure team efficiency and project success. Track record of maintaining safety standards and high-quality outcomes.
Overview
16
16
years of professional experience
Work History
Warehouse Packer
Amazon
01.2021 - 10.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Site Supervisor
Varsity Contractors Inc.
04.2009 - 08.2019
- Ensure that customer queries/complaints are satisfactorily resolved or escalated as required
- Controlling the training and development of the staff
- Formulate all sales policies, practices and procedures to meet with company standards
- Maintaining and increasing standards of customer service
- Worked side by side with District and Regional managers to implement techniques and training courses to further educate team force
- Monitor and evaluate the quality of work
- Managing execution of the work according to schedule
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions
- Cleaned in and around the buildings, prioritizing safety at all times
- Checked in and stocked inventory throughout the facility
- Manage maintenance process to ensure cleanliness is delivered while maintaining quality standards
- Utilize training strategies to improve processes and reduce setbacks
- Successfully managed to complete entire scope of work without compromising service or quality
Customer Service Representative/Cashier
Ross Dress For Less
09.2016 - 02.2017
- Handled cash and card transactions
- Responsible for returns and defective products
- Set up store displays
- Ability to work in a fast-paced environment and under pressure
- Assist customers by providing information and resolving any problems
- Assisting in filling out miscellaneous forms, stocking shelves and helping in different departments
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Bagging, boxing or wrapping packages
- Built customer loyalty through friendly interactions and memorizing regular customers’ orders
- Calculate total payments received during the day
- Checking and restocking both the front and back of the store to ensure an efficient supply of food and drinks
- Checking daily cash accounts
- Clean and close the store regularly
- Communicating clearly with the management
- Developed and maintained positive working relationships with others to reach business goals
- Gave directions and recommendations to customers
- Give excellent customer service to all customers entering the store
Customer Service Representative
Roto Rooter
05.2016 - 09.2016
- Promoting products and services over the phone
- Emails, fax and phone issues
- Product support and customer purchases
- Archiving customers correspondence; letters, paper documents sent by the customers
- Driver assistance
- Creating the manifest for the dispatching of the teams
- Dispatching the proper drivers to their specified destinations
- Solving problems of drivers and customers
Education
Associate of Science - Mathematical Sciences
Riverside City College
Riverside, CA06-2022
Skills
- Team supervision
- Site coordination
- Site safety
- Customer service
- Problem resolution
Timeline
Warehouse Packer
Amazon
01.2021 - 10.2024
Customer Service Representative/Cashier
Ross Dress For Less
09.2016 - 02.2017
Customer Service Representative
Roto Rooter
05.2016 - 09.2016
Site Supervisor
Varsity Contractors Inc.
04.2009 - 08.2019
Associate of Science - Mathematical Sciences
Riverside City College
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