Heidi Parkes

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Department Manager 9 years

Assistant Store Manager 1 yr contract.

3 Locations: Sarnia ON, Hamilton ON, Ancaster ON.

Pro Sales, Lumber Building Materials, Millwork, Appliances, Hardware, Tools & Outdoor Power Equipment. Paint, Inside & Outside Lawn and Garden, Plumbing (rough &fashion), Electrical & Lighting. Overnights, Receiving & Cash office, Special Order sales Coordinator, Credit Coordinator, Installs Coordinator and Front End Cash.

Key holder, Opening and Closing, MOD, Merchandising, Scheduling, Payroll, Sales, Inventory Management, Associate Development, Training, Problem Solving and Conflict Resolution.

First Aid Certified, AODA, WHIMIS, and Forklift Certified through Lowes/Rona

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Streamlined checkout procedures for faster service and reduced wait times.

• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Created promotional materials to advertise products and services.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.