Heidi Leimer
Coquitlam,Canada
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Outreach
Community Outreach Eye Care
08.2023 - Current
- Travel across BC providing eye exams to Indigenous Communities
- Assist with community outreach programs to build relationships between Indigenous Communities
- Answer phone calls and emails regarding our services and provide guidance
- Work with those in vulnerable situations
Optometric Assistant
Suter Brook Optometry
01.2022 - Current
- Assisted optometrist with vision screenings, eye exams and contact lens fittings
- Provided administrative support including scheduling appointments, answering phones, filing charts and collecting payments from patients
- Educated patients on various aspects of optical health such as nutrition for healthy eyesight, sunglasses protection from UV rays
- Performed patient intake, including obtaining and entering patient information into electronic health records system
- Filed paperwork according to established guidelines, ensuring accuracy in medical records management
Supervisor
Shoppers Drug Mart
03.2020 - 11.2021
- Resolved customer complaints and adjusted policies to meet changing needs
- Complied with company policies, objectives and communication goals
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Treated associates with fairness and respect
- Demonstrated excellent communication skills in resolving product and consumer complaints
Hostess
Twisted Vine
11.2019 - 04.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
HIGH SCHOOL -
Dr. Charles Best Secondary
06.2021
Skills
- Compassion and Empathy
- Issue and conflict resolution
- Communication
- Problem-Solving
- Problem-solving abilities
- Reliability
- Active Listening
References
References available upon request
Languages
English
Native or Bilingual
Certification
Serving It Right Certified
Interests
- I participate in a variety of outdoor recreational activities
- Homelessness Outreach
- Volunteer Work
Timeline
Community Outreach
Community Outreach Eye Care
08.2023 - Current
Optometric Assistant
Suter Brook Optometry
01.2022 - Current
Supervisor
Shoppers Drug Mart
03.2020 - 11.2021
Hostess
Twisted Vine
11.2019 - 04.2020
Serving It Right Certified
HIGH SCHOOL -
Dr. Charles Best Secondary
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