Heidi Kool-Farris
Lloydminster,AB
Summary
Safety-minded optical assistant delivering exceptional care and respect to all patients. Detail-oriented employee providing assistance and support to physicians for special procedures. Ready for new position with growing organization dedicated to quality patient service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Optical Assistant
Optiks International
08.2023 - Current
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Participated in ongoing professional development opportunities within the optical industry to stay current on trends and best practices.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
Dietary Aide
Pioneer House
05.2022 - 08.2023
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Education
Accounting
Stratford Institute
Toronto, Canada05.2005
High School Diploma -
Assumption Junior Senior High School
Cold Lake, AB05.2000
Skills
- Appointment Scheduling
- Visual field testing
- Product Upselling
- Insurance Verification
- Patient Care
- Customer Service
Languages
English
Full Professional
Certification
- First Aid & CPR/AED level C Training - expire 2025
Timeline
Optical Assistant
Optiks International
08.2023 - Current
Dietary Aide
Pioneer House
05.2022 - 08.2023
Accounting
Stratford Institute
High School Diploma -
Assumption Junior Senior High School
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