Heidi Knowles
Placerville
Summary
Dynamic hospitality professional with extensive experience at Sienna Restaurant, excelling in restaurant management and customer engagement. Proven leadership in training staff and resolving conflicts, while maintaining high service standards. Proficient in Microsoft Office and adept at fostering relationships to enhance guest experiences. Committed to driving positive outcomes in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Server
Sienna Restaurant
El Dorado Hills
04.2023 - Current
- As a server, I provide excellent customer service by making connections and building relationships with my customers.
- I’m constantly checking on my customers to ensure they are enjoying their meals and beverages, taking action to correct any problems, explaining how various menu items are prepared, describing ingredients and cooking methods, and recommending wines for pairing.
- I prepare checks that itemize and total meal costs, sales taxes, and operate the Point-of-Sale system.
- I assist the hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- I also help with bussing tables, resetting, and expediting food on the line to make sure it gets to the appropriate tables.
- Stayed informed about daily specials, new menu items, promotions.
Service Manager
Sienna Restaurant
El Dorado Hills
09.2022 - 04.2023
- As the Service Manager, I kept records regarding sanitation, investigated and resolved complaints regarding food quality or service, maintained inventory records, and coordinated the assignments of the front of house staff.
- I scheduled staff hours and assigned duties, resolved personnel problems, hired new staff, evaluated employee performance, and assessed staffing needs to recruit staff, using methods such as newspaper advertisements or social media.
- I monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted, counted money and made bank deposits.
- I arranged for equipment maintenance and repairs, and coordinated a variety of services, such as waste removal and pest control, and scheduled use of facilities or catering services for events such as banquets or receptions, and negotiated details of arrangements with clients.
- I greeted guests daily and maintained a high level of customer service at all times.
- I helped develop and organize training manuals and other educational materials for new and existing staff.
- I helped with testing and evaluation procedures while also scheduling orientation sessions and on-the-job training for new hires.
- I organized and developed training procedure manuals, guides, or course materials, such as handouts.
- I assisted in programs to develop executive potential among employees in lower-level positions, and selected and assign instructors to conduct trainings.
Server
Sienna Restaurant
El Dorado Hills
03.2021 - 09.2022
- Provide excellent customer service by checking with customers to ensure that they are enjoying their meals, and taking action to correct any problems, explaining how various menu items are prepared, describing ingredients and cooking methods, and describing and recommending wines to customers.
- I write customers’ food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff.
- Check customers' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Present menus to customers and answer questions about menu items, making recommendations upon request.
- Serve food or beverages to customers and prepare or serve specialty dishes at tables as required.
- I prepare checks that itemize and total meal costs and sales taxes and operate the Point-of-Sale system.
- I assist the hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- I maintain excellent customer service by providing guests with information about local areas, including directions.
General Manager
Aji Japanese Bistro
El Dorado Hills
02.2020 - 12.2020
- Hire, train, and supervise a team of 40+ employees.
- Employee scheduling app, organize and execute special events, and management of daily restaurant operations.
- Questions, complaints and overall customer relations to ensure positive feedback and returning customers.
Server & Floor Manager
Aji Japanese Bistro
El Dorado Hills
11.2017 - 12.2020
- Provide food and beverage knowledge while delivering superior customer service.
- Ability to thrive in a fast paced and loud environment while multitasking and waiting on several tables.
- Daily food/beverage sales range up to $3,500.
Server & FOH Manager
The Pub at Fair Play
Somerset
02.2016 - 05.2017
- Daily cost report, restaurant purchases, opening and closing procedures, and training new staff.
- Menu knowledge, entertainment bookings, and in charge of the restaurant's social media page.
- Product pricing to compare monthly sales and find alternative, money-saving options.
Legal Assistant
Smolich & Smolich Law Firm
Sacramento
04.2015 - 02.2016
- Multi-phone use, log all calls/mail/interactions/information regarding cases and clients, time-sensitive projects, client confidentiality, and proof-reading documents.
- Filing, faxing, scanning, and scheduling consultations, depositions and travel bookings for lawyer itinerary.
- Tend to walk-ins and new client intakes, the “face” and first impression representing the law office.
Rewards Club Representative & Slot Attendant
Red Hawk Casino
Placerville
07.2013 - 04.2015
- Managed over 2,400 slot machines and serviced the elite, high limits area of the casino floor.
- Dispatched calls to Slot Attendants on duty and took incoming guest and employee calls for Casino after HR closed.
- Tended to guest pay-outs by carrying $2,500 on body and coordinating with casino cashiers and security by paying jackpots up to $10,000.
- Memorize product knowledge and casino promotions.
- Building relationships and understanding with clients by bettering their experience through one on one customer service and with keeping up on client data-basing.
Education
Some College -
Humboldt State University
Arcata, CA05.2012
Associates Degree -
Folsom Lake College
Folsom, CA07.2009
Diploma/Graduated -
Ponderosa High School
Shingle Springs, CA05.2004
Skills
- Restaurant Management
- Administrative Support
- Hospitality
- Time-Management
- Conflict Control
- Conflict Resolution
- Leadership
- Clear Communication
- Training
- Customer Engagement
- Microsoft Office
- Google Drive
- Adobe Acrobat DC
- Database Entry
- Interpersonal Skills
- Team Motivation
Timeline
Server
Sienna Restaurant
04.2023 - Current
Service Manager
Sienna Restaurant
09.2022 - 04.2023
Server
Sienna Restaurant
03.2021 - 09.2022
General Manager
Aji Japanese Bistro
02.2020 - 12.2020
Server & Floor Manager
Aji Japanese Bistro
11.2017 - 12.2020
Server & FOH Manager
The Pub at Fair Play
02.2016 - 05.2017
Legal Assistant
Smolich & Smolich Law Firm
04.2015 - 02.2016
Rewards Club Representative & Slot Attendant
Red Hawk Casino
07.2013 - 04.2015
Some College -
Humboldt State University
Associates Degree -
Folsom Lake College
Diploma/Graduated -
Ponderosa High School
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