Heidi Kelso
Ottawa,Ontario
Summary
Driven by a strong work ethic and exceptional customer service skills, I significantly enhanced client satisfaction at Boutique La Muse through personalized styling and effective social media promotion. Excelling in multitasking and organization, I led teams at Knix, optimizing operations and fostering a positive work environment. My ability to maintain composure under pressure and drive revenue growth showcases my comprehensive skill set.
Overview
2
2
years of professional experience
Work History
Personal Stylist/Assistant Store Manager
Boutique La Muse
2023.01 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Set and worked towards monthly sales goals
- Supported marketing efforts by creating visually appealing social media content showcasing styled ensembles.
- Increased efficiency by maintaining a well-organized workspace, including garment racks and accessory storage areas.
Team Lead
Knix
2022.09 - 2023.10
- Trained new team members by relaying information on company procedures and safety requirements.
- Measuring and fitting clients for intimates.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Organizing and scheduling team members
Waitress/Bartender
Pure Kitchen
2022.04 - 2023.08
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Guest Coordinator
The Ten Spot
2022.01 - 2023.01
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Assisted in monitoring inventory levels for necessary supplies at the front desk area keeping stock readily available at all times.
- Increased guest satisfaction scores by consistently delivering warm welcomes upon arrival and efficient troubleshooting.
- Contributed to increased overall revenue by upselling service upgrades, packages, and memberships.
Education
High School Diploma -
Nepean High School
Ottawa, ON06.2022
Skills
- Excellent Customer Service
- Multitasking and Organization
- Client Satisfaction
- Strong Work Ethic
- Social Media Promotion
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Personal Stylist/Assistant Store Manager
Boutique La Muse
2023.01 - Current
Team Lead
Knix
2022.09 - 2023.10
Waitress/Bartender
Pure Kitchen
2022.04 - 2023.08
Guest Coordinator
The Ten Spot
2022.01 - 2023.01
High School Diploma -
Nepean High School
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