Rachel McInnes
Cumberland,Canada
Summary
To obtain Part Time or Full Time Employment
Overview
13
13
years of professional experience
Work History
Small Business Owner
The Bloomery
11.2024 - 11.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed ordering with floral distributors and local vendors
- Created arrangements and bouquets as per customer requests and delivered as needed
Service Advisor
Courtenay Kia
09.2020 - 09.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Reception/Preliminary Tester
Fyi Doctors
12.2016 - 01.2017
- Duties include: receiving payment
- Answering phone calls
- Scheduling patients for Doctors or speciality testing
- Submitting claims for payment on behalf of customers for appointments for Rx glasses/contacts
- Filing all documents in their appropriate places
- Collecting patient information and ensuring all is accurate
- Executing patient testing prior to seeing Dr and all after speciality testing requesting for further diagnostics
- Ordering contacts and fitting glasses according to Doctor Rx
- Navigating Aquitas
- Completing patient charts according to appointments and inputting all necessary details to ensure smoothing appointments moving forward and patient satisfaction
Service Writer
Smyl Motors LTD
04.2013 - 11.2016
- Duties include but not limited to: Greet customer promptly
- Prepare repair orders for technicians
- Answer incoming service calls and schedule appointments
- Advise customers of estimate service repairs/cost
- Record and report issues to service manager
- Suggest appropriate additional services
- Verify warranty and service contract coverage
Warranty administrator
Smyl Motors LTD
04.2013 - 11.2016
- Duties include but not limited to:
- Gather information and Complete work orders for incoming appointments
- Posting sublets as needed
- Invoicing customers and educating/relaying information in a way that is understood by customers
- complete warranty work orders with accurate labor operation failure codes and other admin data
- Reconcile warranty payments Daily
- Review all returned and /or rejected warranty claims
- Prepare appropriate paper work necessary for manufactured parts returns
- Receive new vehicles and create work orders
- Reconciling open work orders
- Maintain filing in a organized manner
- and other duties assigned by service manager
Accounts Payable Clerk
Koch Ford Lincoln
10.2013 - 01.2014
- Duties include: receive and verify invoices
- Prepare batches
- Daily data entry
- Manage daily cheque run
- Prepare monthly and daily vendor cheques
- Update vendor files as needed
- Maintain filing
- Ordering business cards and other necessary office needs
- Daily/monthly reports,
- Reconciling vendor statements as needed/monthly
Appointment Co-ordinator/Porter
Koch Ford Lincoln
06.2013 - 10.2013
- Duties include: Vehicle check-in
- transporting vehicles to companies
- cleaning breezeway
- greeting customers
- receiving payment
- answering the phone
- booking appointments
- inputting customer information in inford/dealertrack
- customer reminder calls
- tire hotel
- missed appointment follow up
Sales Administration/Office Assistant
Steve Marshall Ford (1996)
09.2011 - 05.2013
- Duties include but not limited to: Receptionist Saturdays
- Filing
- database entries
- stocking in units
- Maintaining website inventory
- creating reports as needed
- preparing dealer transfers
- customer letters, and other various assigned tasks
Education
Carihi Secondary
Campbell River 06.2012
Skills
- Optimistic
- Responsible
- Adaptable
- Reliable
- People-oriented
- Independent
- Hardworking
- Flexible
Languages
English
Professional Working
Volunteer Experience
- Sunday school teacher, Christian Life Fellowship Church
- One Way Youth Leader, Christian Life Fellowship Church
- Fort McMurray Fire relief check in, Yucalta Lodge
References
- Joanne Cain, Supervisor, Steve Marshall Ford, 250-203-7400
- Shirley Bruneau, Manager, Extra Foods, 780-645-7030
- Don Heeg, Service Manager, Smyl Motors, 780-645-4414
- Terry Peck, Fixed Ops Manager, Koch Ford, 780-434-8411
- Derek Burden, Service Manager, Courtenay Kia,
250-792-4440
Phone
cell, 1(250)202-4228
Timeline
Small Business Owner
The Bloomery
11.2024 - 11.2024
Service Advisor
Courtenay Kia
09.2020 - 09.2021
Reception/Preliminary Tester
Fyi Doctors
12.2016 - 01.2017
Accounts Payable Clerk
Koch Ford Lincoln
10.2013 - 01.2014
Appointment Co-ordinator/Porter
Koch Ford Lincoln
06.2013 - 10.2013
Service Writer
Smyl Motors LTD
04.2013 - 11.2016
Warranty administrator
Smyl Motors LTD
04.2013 - 11.2016
Sales Administration/Office Assistant
Steve Marshall Ford (1996)
09.2011 - 05.2013
Carihi Secondary
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