Heidi Hillyer

Encino

Summary

Seeking a position in which my interest in the Insurance, Legal and Real Estate ﬁeld will be challenged; fostering new career opportunities and enhancing my skills Skills Excellent written and oral communication skills; organization and planning skills; research, analytical and problem solving skills; information collection and management; attention to detail; decision making and judgment; initiative; confidentiality; team work; high stress tolerance.As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

EXP Realty Inc, Realtor

12.2019 - Current

Assisting clients with property sales and development, analyzing and interpreting legal documents including listings and sales contracts
Liaising with clients, escrow companies, lenders, home inspections; also ensuring terms and conditions of agreements are met
Analyzing market trends, marketing assessment, housing trends, and showcase listings.

Legal Assistant

Gladiator Inc

01.2011 - 12.2019

Prepared discoveries and attended depositions, mediations, arbitrations and settlement agreements
Engaged in and prepared bankruptcy chapters 7, 11, and 13
Concluded successful modiﬁcations with different lenders

Education

Los Angeles Mission Community College Certiﬁcate of Paralegal Studies

Sociology

University of Southern California

Skills

Fast learner
Scheduling/Planning
File organization
Calendar management
Client needs analysis
Client retention
Account management

Office Management
New client acquisition
Customer service
Professionalism and ethics
Quotes and sales
Customer follow-up
Client relations

Additional Information

LICENSES AND MEMBERSHIPS
Paralegal certificate San Fernando Valley Bar Association
Real Estate License 009943
Knowledge and experience in Insurance Fire & Casualty and Life & Disability
Life Insurance License

Timeline