Heidi Goud
St. Thomas,ON
Summary
Exceptionally dedicated and focused Child Protection Worker with a superior record of child advocacy and community service. Adept at handling highly unpleasant interpersonal situations with the highest degree of professionalism and respect. Flexible scheduling availability to include evenings some weekends and holidays and emergency situations as required
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Huethers Hotel
02.2022 - 09.2023
- Managed all F&B and day-to-day operations
- Designed exceptional menus, purchased goods and continuously made necessary improvements
- Identified customers needs and responded proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Established targets, KPI’s, schedules, policies and procedures
- Complied with all health and safety regulations
- Reported to management regarding sales results and productivity
Server/Bartender
Jack Astors
02.2021 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Food and Beverage Attendant
Tim Hortons
10.2020 - 01.2021
- Took customer orders and ensured that orders are prepared accurately and efficiently
- Greeted customers, answered questions about the menu, and Provided excellent customer service throughout the ordering process.
- Restocked supplies and cleaned the dining area
- Assisted with food preparation as needed.
Customer Service/Sales Representative
Fortis Wave Marketing
05.2019 - 09.2020
- Professionally represented charitable organizations at all times
- Connected in-person and build rapport with a variety of prospects
- Assisted in client data collection with accurate customer profiles
- Performed basic administrative duties
- Meet and exceeded attainable target
- Attended daily boardrooms and training sessions
Undergraduate Research Assistant
Redeemer University
09.2018 - 03.2019
- Prepared literature for reports, presentations or submission to peer-review journals.
- Planned, modified and executed research techniques, procedures and tests.
- Supervised undergraduate students working on research projects.
Elementary School Teacher
New Tribes Mission PNG
05.2019 - 08.2019
- Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
Elementary ESL Teacher
Global Outreach
11.2017 - 05.2018
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coordinated communication between students and school administration to create effective and culturally-sensitive learning environment.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
Education
Bachelor of Arts - English Literature
Redeemer University College
Ancaster, ON05.2020
Associate of Arts - Biblical Studies
Ethnos Bible College
Waukesha, WI 05.2015
Associate of Arts - Teaching English To Speakers of Other Languages (TESOL Plus)
World Tesol Institute
Waukesha, WI05.2020
Skills
Wide breadth and depth of child advocacy and community service experience
Excellent familiarity with child rights and protection principles and procedures
Superior expertise in child protection investigative processes and protocols
Exceptional experience the court system pertaining to child protection
Strong independent decision-making and critical thinking abilities
High skills in providing community service referrals to families as appropriate
Work Experience
Launched Mental Health Network
In the process of launching an innovative mental health network that will resource university students and young professionals to combat personal mental health struggles
Timeline
Food and Beverage Manager
Huethers Hotel
02.2022 - 09.2023
Server/Bartender
Jack Astors
02.2021 - 12.2021
Food and Beverage Attendant
Tim Hortons
10.2020 - 01.2021
Customer Service/Sales Representative
Fortis Wave Marketing
05.2019 - 09.2020
Elementary School Teacher
New Tribes Mission PNG
05.2019 - 08.2019
Undergraduate Research Assistant
Redeemer University
09.2018 - 03.2019
Elementary ESL Teacher
Global Outreach
11.2017 - 05.2018
Bachelor of Arts - English Literature
Redeemer University College
Associate of Arts - Biblical Studies
Ethnos Bible College
Associate of Arts - Teaching English To Speakers of Other Languages (TESOL Plus)
World Tesol Institute
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