Heidi Garcia
Azusa
Summary
Skilled pharmacy professional with a proven track record in medication preparation, customer interaction, and inventory management. Recognized for ability to collaborate effectively within healthcare teams and adapt to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliability, results-driven approach, and unwavering focus on delivering high-quality patient care make an asset to any organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier, Pharmacy Technician, Inventory Specialist, Lead Technician
CVS Pharmacy
11.2019 - Current
- Attentively, measure prescriptions, prepared and printed labels, and filled 50-200 orders daily
- Setting goals for performance and deadlines in ways that comply with the company's plans and vision
- Manage inventory for 700+ behind and over the counter medications
- Provide 200+ customers daily by taking prescriptions, answering questions, billing insurance, and handling payments
- Greeted customers entering store and responded promptly to customer needs.
- Managed phone calls across 10 lines, taking prescriptions, answering questions, and all resolving patients' concerns
- Welcomed customers and helped determine their needs.
- Ensure patient's privacy by maintaining strict confidentiality and upholding all local and HIPPA laws
- Worked flexible schedule and extra shifts to meet business needs.
- Managed and trained a team of 5 on company policies and procedures, customer service expectations and our rewards program
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered exceptional customer service by providing product information, current promotions, and offering solutions for guest related concerns
- Built relationships with customers to encourage repeat business.
- Organized weekly, promotional, and seasonal merchandise to ensure displays, signs, and inventory are up to date
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed all cash related responsibilities in order to balance registers, safes, and input those numbers into the store's database for recordkeeping
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Pharmacy Technician
H. Claude Hudson Comprehensive Health Center LA County - RxRelief Agency
07.2024 - 09.2024
- Greets patients; initiates sales from and performs other clerical tasks by recording applicable patient information prior to routing prescription to pharmacist
- Transcribes by typing, or other means, dosage instructions and data, such as drug name and quantity for labels as required by abbreviated or symbolized information written on physicians orders
- Provides telephone reception for Pharmacy by referring call or obtaining required information for prescription refill requests; pulls appropriate prescription refill request; pulls appropriate prescription order form pharmacy files and gives to pharmacist for pharmacist
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Collected co-payments or full payments from customers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Assistant, Pharmacy Call Center
Kaiser Permanente
03.2024 - 07.2024
- Greets patients; initiates sales from and performs other clerical tasks by recording applicable patient information prior to routing prescription to pharmacist
- Transcribes by typing, or other means, dosage instructions and data, such as drug name and quantity for labels as required by abbreviated or symbolized information written on physicians orders
- Provides telephone reception for Pharmacy by referring call or obtaining required information for prescription refill requests; pulls appropriate prescription refill request; pulls appropriate prescription order form pharmacy files and gives to pharmacist for pharmacist
Cashier
Baskin Robbins
03.2019 - 11.2019
- Provide customer service to customers
- Restocking materials (cups, straws, spoons, food, etc.)
- Keeping the store clean
- Inventory
- Experience in closing the store and counting money
Cashier
JCPenney
11.2018 - 03.2019
- Managed and trained a team of 5 on company policies and procedures, customer service expectations and our rewards program
- Delivered exceptional customer service by providing product information, current promotions, and offering solutions for guest related concerns
- Organized weekly, promotional, and seasonal merchandise to ensure displays, signs, and inventory are up to date
- Processed all cash related responsibilities in order to balance registers, safes, and input those numbers into the store's database for recordkeeping
Education
High School Diploma -
El Monte High School
El Monte, CAAssociates Degree - Radiology Technician
Rio Hondo College
Whittier, CA05-2027
Skills
- Bilingual
- G Suite
- Microsoft Office
- Epic Haiku
- EPIMS
- Teams Microsoft
- Prescription filling
- Medication dispensing
- Inventory management
- Insurance processing
- Customer service
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Pharmaceutical calculations
- Pharmacy and customer records management
- Drug inventory control
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
H. Claude Hudson Comprehensive Health Center LA County - RxRelief Agency
07.2024 - 09.2024
Pharmacy Assistant, Pharmacy Call Center
Kaiser Permanente
03.2024 - 07.2024
Cashier, Pharmacy Technician, Inventory Specialist, Lead Technician
CVS Pharmacy
11.2019 - Current
Cashier
Baskin Robbins
03.2019 - 11.2019
Cashier
JCPenney
11.2018 - 03.2019
High School Diploma -
El Monte High School
Associates Degree - Radiology Technician
Rio Hondo College