Heidi Fricker
Chilliwack,BC
Summary
Restorative Practitioner specializing in individual and group facilitation and training, with experience working for the Department of National Defense on the Heyder-Beattie Class Action suit Settlement. Competent and professional, promoting integrity and relationship-building talents. Organized and dependable, adept at supporting program development, writing protocols, and designing program aspects. Successful at managing multiple priorities with a positive attitude, supervising a team, demonstrating adaptability, flexibility, and a collaborative spirit. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with high accuracy. Seeking a full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Senior Restorative Practitioner
Department Of National Defence
08.2021 - Current
- Facilitation and co-facilitation of group and individual restorative engagements
- Development, Implementation of Restorative Practices protocol
- Development of Defence Representative Alumni process within the Restorative Engagement program - Alumni Defence Representative group of 120 and growing
- Co-development and co-training of Group Engagement process within the Restorative Engagement Program including
- Provides supervisor support for small team
- Attended leadership meetings and informed on safety protocol associated with group engagement process
- Problem solving, growth mindset and communication skills necessary for a new program in a large institution
- Prepared and supported clients (class members) to engage with Defence Representatives to meet their restorative needs and support culture change
- Trauma informed and intersectional lens used to support restorative practice and writing protocols
- Collaborative practice and conflict resolution skills
Restorative Contractor and Consultant
Just Outcomes
11.2019 - Current
- Contractor for restorative practice for organizations with Neuro-Diverse clients
- Designed, trained and implemented a restorative foundational practice for an organization focused on the needs of Neuro-Diverse Adults
- Collaborated with the front line and management staff to create a program that would best support the needs of the organization
- Collaborated with staff from Just Outcomes to stay aligned with the values of the organization
Restorative Practitioner
Fraser Region Community Justice Initiatives
03.2019 - 08.2021
- Prepared, supported and coordinated Victim Offender mediations between family survivors of homicide, victims of violent crimes and the offenders (institutionalized and in community)
- Administrative case file management
- Assessment for readiness for all parties involved
- Managed a diverse case load o
- Trauma and intersectional informed facilitation skills
- Collaborated with practitioners across Canada as well as Federal Victim Services
- Team meetings with HQ in Ottawa - Federal Corrections Restorative Opportunities
- Instructed courses in restorative justice practice
- Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
- Created and delivered information sessions for Federal Victim Services, Community and Institutional Parole Officers, Indigenous groups, and Victim/Survivor organizations
Special Educational Assistant
School District 34 - Abbotsford
10.2015 - 03.2019
- Maintained a caseload of students/clients with a variety of diagnosis, special needs, physical disabilities and past histories of severe trauma
- Conceptualized individuals in a dynamic way; examining their cognitive functioning ability, mental health, family history, substance abuse history, possible history of past trauma and peer involvement
- Collaborated with teachers to support the evaluation of students and developed education and life skill plans and connected students necessary remediation
- Facilitated various meetings with administration, parents and teaching staff regarding students and behavioural experiences
- Coordinated and collaborated with colleagues in fulfilling program objectives
- Acted as lead on an interdisciplinary team of social service/educational professionals and made recommendations regarding treatment/service plans and student academic/educational case issues
- Focus on adolescents with severe anti-social behaviours including physical violence, sexual deviance and disruptive outbursts
- Advocated for change in the school district with the District Superintendent, school board and school administration to have job postings indicate
- Developed a program for 2SLGBTQ+ students and parents to support higher graduation rates, relationship building and better mental health. The program was never implemented.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into support practices.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
Education
Master of Arts - Human Security And Peacebuilding
Royal Roads University
Victoria, BC03.2025
No Degree - Satir Transformative Systemic System Therapy
Satir Institute of The Pacific
Vancouver, BC02.2019
Bachelors - Major in Psychology And Minor in Criminology
University of The Fraser Valley
Abbotsford, BC06.2016
Skills
- Facilitation: active listening, culturally aware, empathetic, calm, reflective, rapport building
- Program Design and Development: efficient, focused, clarifying, problem solving, organized
- Protocol Development
- Supervision and team support
- Experienced in crisis prevention and intervention
- Receptive to feedback, Self Reflective
- Detail oriented
- Strong written and verbal communicator
- Flexible, adaptable and reliable
- Self motivated and can work independently
- Collaborative: colleagues, management and external stakeholders
Timeline
Senior Restorative Practitioner
Department Of National Defence
08.2021 - Current
Restorative Contractor and Consultant
Just Outcomes
11.2019 - Current
Restorative Practitioner
Fraser Region Community Justice Initiatives
03.2019 - 08.2021
Special Educational Assistant
School District 34 - Abbotsford
10.2015 - 03.2019
Master of Arts - Human Security And Peacebuilding
Royal Roads University
No Degree - Satir Transformative Systemic System Therapy
Satir Institute of The Pacific
Bachelors - Major in Psychology And Minor in Criminology
University of The Fraser Valley
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