Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heidi French

Grande Prairie,Canada

Summary

Dynamic healthcare leader with extensive experience. Excelling in strategic planning and quality assurance. Proven track record in enhancing patient care through innovative training programs and regulatory compliance initiatives. Adept at budgeting and fostering collaborative environments, driving significant improvements in service delivery and staff engagement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Consultant Nurse

GOLDEN ATLANTIS AQUA PARK
Medicine Hat, AB
03.2015 - Current
  • Lead continuous development initiatives of safety policies and procedures for organisation with up to 100 employees, created electronic learning modules to reinforce training efforts.
  • Create and implement safety policies organisation wide, while advising and supporting senior management with the Health and Safety Program.
  • Facilitate audits and on-site reviews with the Health and Safety Coordinator, ensuring regulatory compliance and meeting organisational goals.
  • Introduction of policies, procedures and processes to support quality individual services

LTC Manager, Full Time

AHS
Olds, AB
01.2023 - 08.2024
  • Responsible to lead, mentor, and support staff to provide excellent resident centred care in a Continuing Care Home A, with 18 residents with dementia, and 32 LTC residents
  • Ensuring resident and family satisfaction with service provisions
  • Financial and HR responsibilities

Manager, Stone Brook

CARE HUMAN SERVICES
Grimshaw, AB
05.2020 - 05.2022
  • Fosters collaborative work environment by implementing cross site training
  • Maintain home for 76 individuals for DSL 3, 4, 4D and Persons with Developmental Disabilities
  • Maximising budget by streamlining purchasing within nutritional services
  • Develop leadership succession planning

Executive Director

RESIDENCES FOR INDEPENDENT LIVING SOCIETY
Vancouver, BC
09.2017 - 07.2020
  • Reporting directly to the Board, responsible for all financial, human and physical resources for two licensed long term care facilities
  • Foster collaborative relationships with internal and external stakeholders
  • Ensuring exemplary standards of care are met, including introduction of nursing practice council to support staff engagement and improve standards
  • Introduction of policies, procedures and processes to support quality care within the Health and Safety Program.
  • Facilitate audits and on-site reviews with the Health and Safety Coordinator, ensuring regulatory compliance and meeting organisational goals.

Manager, Primary Care, Home Health, and Mental Health Substance Use, Raven Song CHC

VANCOUVER COASTAL HEALTH
Vancouver, BC
02.2017 - 09.2017
  • Working with staff to improve linkage with external partners to increase access to non-traditional care options such as Traditional Chinese Medicine
  • Development of operational plans to streamline services and remove barriers by integration of services across the portfolio including Home Care and Primary Care
  • Working within the portfolio to introduce metrics to be measured and use QI strategies to improve

Director

FIVE HILLS HEALTH REGION
Moose Jaw, SK
03.2015 - 02.2017
  • Supervised overall operations of multiple healthcare teams: patient care, safety risk management, quality assurance, and financial management at various locations including rural LTC Facility
  • Evaluated patient satisfaction, operations, and communication to identify areas of improvement, make relevant suggestions, and impact staff recognition and rewards efforts.
  • Engaged senior executives in planning the transition of a Primary Care Clinic into an Urgent Care Centre, including plans for a communication strategy, scheduling, and implementations.

Patient Care Manager

COLLEGE AND COMMUNITY HEALTH CENTRE
Grande Prairie, AB
03.2008 - 10.2014
  • Planned, delivered, and assessed the clinic’s care services and policies, increasing customer satisfaction and providing effective leadership.
  • Navigated the transition from a private, Primary Care Clinic to a public organisation, using strategic planning.
  • Utilizing AIM principles, introduced an appointment-based system allowing same day appointments, offering faster access to improve provision of care services.
  • Managed daily operations and budget for a healthcare clinic seeing 60,000 clients per year, maintained consistency of procedures, standards, and practices throughout the clinic.

Education

Bachelor of Nursing (Hons.) - Child Health

Southampton University
Southampton, UK
01.2001

Registered Nurse (Adult), Dip H.E. -

Bournemouth University
Poole, UK
01.1995

Skills

  • Strategic planning and analysis
  • Patient care
  • Quality assurance
  • Training and development
  • Budgeting and forecasting
  • Regulatory compliance
  • Leadership skills
  • Process improvement
  • Human resources management

Certification

AIW-AHS Change Management Program 2014

References

References available upon request.

Timeline

LTC Manager, Full Time

AHS
01.2023 - 08.2024

Manager, Stone Brook

CARE HUMAN SERVICES
05.2020 - 05.2022

Executive Director

RESIDENCES FOR INDEPENDENT LIVING SOCIETY
09.2017 - 07.2020

Manager, Primary Care, Home Health, and Mental Health Substance Use, Raven Song CHC

VANCOUVER COASTAL HEALTH
02.2017 - 09.2017

Consultant Nurse

GOLDEN ATLANTIS AQUA PARK
03.2015 - Current

Director

FIVE HILLS HEALTH REGION
03.2015 - 02.2017

Patient Care Manager

COLLEGE AND COMMUNITY HEALTH CENTRE
03.2008 - 10.2014

Bachelor of Nursing (Hons.) - Child Health

Southampton University

Registered Nurse (Adult), Dip H.E. -

Bournemouth University

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