Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heidi Engellenner

Lincoln

Summary

Detail-oriented professional with extensive experience in customer service. Dedicated barista and mixologist. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Barista

Safeway, Starbucks
Lincoln
05.2023 - Current
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee bar area.
  • Trained new staff on beverage preparation techniques and customer service standards.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Office Administrative Assistant

Park Folsom
Folsom
01.2021 - Current
  • Provided front desk support by greeting visitors and answering phone inquiries.
  • Collaborated with team members to enhance communication and workflow processes.
  • Implemented office procedures to improve daily operations and administrative tasks.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.

Server Trainer

Ugly Mug Cafe
Loomis
02.2018 - 04.2021
  • Trained new servers on menu knowledge and customer service techniques.
  • Oversaw daily operations to ensure smooth service during peak hours.
  • Provided exceptional service to high volume of daily customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Mixed cocktails and beverages according to standard recipes and customer preferences.
  • Prepared and served a variety of coffee beverages to customers.

Server

Strings Italian Cafe
Roseville
01.2019 - 01.2020
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed accurate order taking and ensured prompt food delivery.
  • Maintained cleanliness and organization of dining area during shifts.
  • Assisted in training new servers on service standards and procedures.

Senior Staff Assistant

Kaiser Permanente
Roseville
03.2006 - 03.2017
  • Coordinated schedules and meetings for senior leadership at a major healthcare organization.
  • Managed correspondence and communication for various departments within the institution.
  • Assisted in preparing reports and presentations for internal and external stakeholders.
  • Organized events and training sessions to enhance team collaboration and development.
  • Managed multiple projects simultaneously while meeting tight deadlines under pressure.
  • Greeted visitors warmly upon arrival at the office and directed them to the appropriate personnel or department.

Cocktail Server

Glass Turtle Bar and Grill
Roseville
01.2011 - 12.2015
  • Served a diverse range of cocktails to customers in a fast-paced environment.
  • Maintained cleanliness and organization of the bar area during peak hours.
  • Assisted guests with menu selections, enhancing their dining experience.
  • Developed strong relationships with regular patrons to promote customer loyalty.

Server

Fins Market & Grill
Orangevale
02.2003 - 11.2006
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Handled customer inquiries and resolved issues effectively and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server Supervisor

Original Mel's Diner
Roseville
02.1997 - 06.2003
  • Supervised daily operations of dining area and server staff.
  • Trained new servers on menu items and customer service standards.
  • Resolved customer complaints promptly and professionally to enhance experience.
  • Monitored dining room activities to ensure customer satisfaction.

Education

Mixology

ABC Bartending School
Sacramento, CA
05-2025

High School Diploma -

Casa Roble
Orangevale, CA
06-1998

Skills

  • Customer service and hospitality
  • Beverage preparation and mixing
  • Espresso machine operation
  • Exceptional customer experience

Certification

  • Food Handler Safety Card
  • Responsible Beverage Service
  • CPR & BLS
  • Mixologist certificate

References

References available upon request.

Timeline

Barista

Safeway, Starbucks
05.2023 - Current

Office Administrative Assistant

Park Folsom
01.2021 - Current

Server

Strings Italian Cafe
01.2019 - 01.2020

Server Trainer

Ugly Mug Cafe
02.2018 - 04.2021

Cocktail Server

Glass Turtle Bar and Grill
01.2011 - 12.2015

Senior Staff Assistant

Kaiser Permanente
03.2006 - 03.2017

Server

Fins Market & Grill
02.2003 - 11.2006

Server Supervisor

Original Mel's Diner
02.1997 - 06.2003

Mixology

ABC Bartending School

High School Diploma -

Casa Roble

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Heidi Engellenner