Heidi Dumbleton
Surrey,BC
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Leo Street
Surrey, British Columbia
01.2022 - 02.2025
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Developed and implemented behavioral management strategies to promote positive outcomes.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Provided crisis intervention and support during emotional or behavioral incidents.
- Collaborated with mental health professionals to address specific needs of youths.
Structural Welder
RC Installations
Mission, British Columbia
08.2019 - 03.2021
- Performed mod assembly, erected and connected structural steel and leveled and torqued connections after steel placement.
- Cleaned surfaces of metals prior to welding them together using wire brushes or grinders.
- Installed and welded steel beams, columns, girders, and other structural elements.
- Welded joints in flat, horizontal, vertical, and overhead positions as required by the task at hand.
- Set up and operated welding equipment to complete welding projects on-time.
- Assisted in loading and unloading materials onto trucks for delivery to job sites.
- Inspected welds for quality assurance purposes before finalizing the project.
Medical Office Receptionist
Animal Emergency Clinic Of The Fraser Valley
Langley, British Columbia
04.2013 - 08.2019
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Prepared and sent financial statements to support bookkeeping functions.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Checked patients in and out for appointments and collected co-payments.
Education
Some College (No Degree) - Welding Foundation
UA Piping Industry College
Delta, BC07-2019
Some College (No Degree) - Hospital Unit Clerk/Medical Office Assistant
Academy of Learning Career College
Langley, BC05-2014
Skills
- Welding abilities
- Appointment scheduling
- Staff management
- Digital file management
- Front office management
- 40 WPM typing speed
- Data entry
- Complex Problem-solving
- Dedicated team player
- Time management
- Database management
- Invoice processing
Certification
- Occupational First Aid, Level 1.
- CPI Nonviolent Crisis Intervention.
- ASIST, Crisis Centre, BC.
- Medication Administration
Timeline
Youth Care Worker
Leo Street
01.2022 - 02.2025
Structural Welder
RC Installations
08.2019 - 03.2021
Medical Office Receptionist
Animal Emergency Clinic Of The Fraser Valley
04.2013 - 08.2019
Some College (No Degree) - Welding Foundation
UA Piping Industry College
Some College (No Degree) - Hospital Unit Clerk/Medical Office Assistant
Academy of Learning Career College