Hi, I’m
Heidi Dorau
Pickering,Canada
Summary
Skilled social service worker with proven track record in supporting community needs and driving positive change. Strong focus on team collaboration and achieving impactful results. Exceptional skills in crisis intervention, case management, and client advocacy. Reliable and adaptable, able to thrive in dynamic environments while maintaining high standards.
Overview
8
years of professional experience
Work History
P.R.Y.D.E Learning Centers
Early Childhood Educator | Supply Staff
09.2019 - 11.2024
Job overview
- Develop, nurture and care for children
- Collaborated with adults and children to provide safe and educational experience
- Organized and supervised games and other recreational activities to promote physical, mental, and social development
- Partnered with ECE to implement lesson following the children's goals, objectives, and philosophies
- Take daily attendance and always know the number of children
- Managed classroom activities, and lesson plans
- Set up visual aids, equipment and classroom displays to support children's needs
- Moved around classrooms to assist students with various needs from putting on coats to go outside to assisting children in the bathroom
- Delivered personalized educational, behavioral, and emotional support plans to individual students to enable positive learning outcomes
- Keeps classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Completes and files daily paperwork for classroom activities, including cleaning logs and attendance logs
- Travel within Durham Region to different locations
- Worked alongside new colleges almost everyday in a positive way to promote a healthy environment
- Adapt quickly to new work environments
- Sharing spaces with others
- Working 1:1 with intellectual disabilities and behavioral needs
- 5+ year experience with DROC and 'How does learning happen?'
- Specialty in working with special needs children
- Created and implemented individual support plans for children
- Working alongside third parties to accomplish needs and wants for families and children
- Potty Training Education
- Experience with working with children (ages 3-12) with Autism, Down syndrome, ADHD, Anxiety
- Experience working with Behaviors Management and Early Learning Inclusion to best support children in achieving goals and needs
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
Community Living
Direct Support Professional
01.2022 - 04.2022
Job overview
- Assisted patients; specifically adults with developmental disabilities, physical disabilities, dementia
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Jaspers
Waitress
01.2017 - 04.2019
Job overview
- Prepared hot and cold beverages to the highest standard while providing guests with phenomenal customer service
- Prepared beverages and filled food orders for customers
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
- Folded napkins and prepared silverware set to provide adequate supply for the host station
- Stayed up to date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
Durham CollegeOshawa, ON
Social Service Worker Diploma
04.2022
Dunbarton High SchoolPickering, ON
High School Diploma
09.2017
Skills
- Problem-solving
- Relationship building
- Behavioral modeling
- Empathy and patience
- Self-esteem boosting
- Team collaboration
- Special needs education
- Active listening
- Behavioral management
- Family engagement
- Crisis intervention
Awards
- Leadership Award, 2017
- Community Leadership, 2017
Skills Certificates
Communication skills, Time management, Approachable, Organizational Skills, Problem Solving, Reliable, Certified CPR & First Aid, 01/01/22, Criminal Record Check, 09/01/24, Non-violent Crisis Intervention, 2019, Strategies for De-escalating Children's Challenging Behaviors
Languages
English
Timeline
Direct Support Professional
Community Living
01.2022 - 04.2022
Early Childhood Educator | Supply Staff
P.R.Y.D.E Learning Centers
09.2019 - 11.2024
Waitress
Jaspers
01.2017 - 04.2019
Dunbarton High School
High School Diploma
Durham College
Social Service Worker Diploma
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