Heidi Delgado
Boonville
Summary
A dedicated and empathetic professional with a proven track record at Ukiah Post Acute, excelling in patient care and vital signs monitoring. Leveraged compassion, clinical documentation skills, and a strong ability to multitask to enhance patient satisfaction and support team efficiency. Achieved significant improvements in patient health monitoring and emotional support, demonstrating a commitment to excellence in healthcare. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Recent graduate with foundational knowledge in CMA with hands-on experience gained through the CalRegional MA program and externship with Ukiah Valley Adventist Health. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Extern
Adventist Health Ukiah Valley
11.2024 - 12.2024
- Reduced wait times for patients by effectively coordinating with the front desk staff to expedite check-in procedures.
- Educated patients on preventative care measures, empowering them to take an active role in managing their health conditions effectively.
- Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
- Coordinated with external laboratories for timely processing of lab specimens, ensuring expedited results for patients and healthcare providers.
- Provided assistance during minor surgical procedures, ensuring proper preparation of the patient and sterilization of instruments.
- Contributed to effective inventory management by maintaining adequate stock levels of medical supplies and promptly placing orders when necessary.
- Increased patient satisfaction rates through attentive listening skills and clear communication regarding their concerns or needs during appointments.
- Improved patient care by efficiently taking vital signs and accurately recording medical history.
- Supported healthcare team members through efficient communication and collaboration during daily operations.
- Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
- Facilitated smooth transitions between different healthcare providers by preparing detailed summaries of patient encounters and transferring relevant information as needed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
CNA
Ukiah Post Acute
05.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, oxygen levels, respiratory rate, and pulse rate.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
Care Partner
Ukiah Post Acute
02.2023 - 05.2023
- Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
- Implemented creative approaches to engage patients in leisure activities, promoting social interaction and mental stimulation.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to the nurse on shift.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Facilitated communication between patients and various departments and staff.
Salad Maker/Dishwasher
Anderson Valley Senior Center
01.2022 - 01.2023
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Vineyard Worker
Ardzrooni Vineyard Management
06.2021 - 08.2021
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Adapted work processes during extreme weather events such as droughts or heatwaves to maintain overall vineyard health and productivity.
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
- Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
- Utilized modern tools and equipment to streamline work tasks while maintaining safety standards on the job site.
Education
Allied Health - Nursing
Mendocino College
Ukiah, CASkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Patient advocacy
- Conflict resolution
- Physical stamina
- Health monitoring
- Infection control practices
- Lifting and transferring
- Patient hygiene assistance
- Toileting assistance
- Reliable team player
- Recording vital signs
- Safety precautions
- Bedside manner
- Patient-focused care
- Electronic charting
- Compassionate caregiver
- Geriatric care
- Direct patient care
- Mobility assistance
- Supporting personal needs
- Ambulation assistance
- Companionship and emotional support
- Patient relationship building
- Medical terminology
- Adaptable
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant Extern
Adventist Health Ukiah Valley
11.2024 - 12.2024
CNA
Ukiah Post Acute
05.2023 - Current
Care Partner
Ukiah Post Acute
02.2023 - 05.2023
Salad Maker/Dishwasher
Anderson Valley Senior Center
01.2022 - 01.2023
Vineyard Worker
Ardzrooni Vineyard Management
06.2021 - 08.2021
Allied Health - Nursing
Mendocino College
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