Heidi Daneau Proulx

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Processed customer orders and accurately handled payment transactions.

Counted money in drawers at beginning and end of each shift.

Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Answered product questions using knowledge of sales.

Processed returns and exchanges with care while prioritizing customer satisfaction.

• Performed cash, card, and check transactions to complete customer purchases.
• Collaborated with team members to maintain smooth operations during peak hours.

• Greeted incoming customers and provided reliable, friendly customer service.
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
• Managed long lines of customers during peak times while maintaining professionalism under pressure.
• Prepared ice cream orders quickly while adhering to proper food safety guidelines.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Processed sales transactions for cash, debit, and credit purchases.
• Resolved customer complaints with empathy and professionalism, restoring satisfaction.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.