- Volunteer Travel
- Participating in local clean-up initiatives
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Outdoor Recreation
Heidi Cravens
Newhall
Summary
Organized hospitality management professional with over 20 years of experience across multiple service-related industries. Proven track record of managing large teams, driving revenue growth, and delivering exceptional guest experiences.
Currently pursuing Bachelor's degree in Hotel, Hospitality & Tourism Management with expertise in operations management, team development, and strategic planning.
Aiming to leverage my knowledge and experience to successfully driving positive outcomes while contributing to company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Teacher's Assistant- Federal Work Study Program
College of the Canyons
10.2024 - Current
- Support event planning logistics and assist in promoting marketing materials that contribute to successful execution of campus events and meetings.
- Organize and inventory gear for the Recreation Department, including camping, hiking, backpacking, mountain climbing, and wilderness survival classes.
- Assist in coordinating and scheduling meetings and appointments.
- Promote a positive campus culture by actively participating in school-wide events and initiatives.
- Assist in student recruitment efforts by representing the college at open houses, fairs, and other events.
Full Time Student
Self-employeed
01.2025 - 10.2025
- Catering for private events.
- Spray tanning artist
Traveled/Personal Hiatus
Self-employeed
09.2023 - 08.2024
Flight Attendant
FLIGHT SERVICES INTERNATIONAL
03.2023 - 09.2023
- Attended to VIPs and military passengers, as well as their families, on statewide and international flights.
- Served and assisted up to 400 passengers per flight.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Client Services Executive
OPTIMUM HEALTHCARE IT
12.2014 - 05.2019
- Managed over 200 consultants, producing a quarter of the company's $250M net worth.
- Created a new process that streamlined the submission and approval of consultants' expenses, negotiated hotel and car rental costs, and coordinated team dinners.
- Maintained relationships with major healthcare systems by providing client-facing support.
- Moderated daily calls with the recruiting team to discuss job openings and detail all pertinent information related to individual positions.
- Stayed up to date on current products within Healthcare IT, providing optimal service to clients and achieving sales quotas.
Business Development/Sales Executive
F1 TECHNICAL SOLUTIONS
07.2012 - 11.2014
- Conducted interviews with potential consultants, and negotiated pay rates for new hires while identifying needs of clients promptly and efficiently.
- Researched and developed new sales markets.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Developed and implemented strategic sales plans to achieve corporate objectives.
Event Marketing Specialist/Spokesmodel
RENEE GODIN AGENCY
01.2008 - 12.2012
- Promoted and educated consumers on individual products at special events for various clients.
- Worked directly with clients to coordinate events based on their specific needs for brand awareness.
- Generated leads, collected data, and produced "after show" reports on consumer demographics, attendance numbers, and other pertinent information.
Server/Bartender/Caterer
CELEBRATIONS BY KAREN and WOKCANO Restaurant
01.2008 - 08.2012
- Set up and dismantled buffet tables, beverage areas, and service stations for catering events.
- Maintained strict adherence to food safety regulations.
- Demonstrated and maintained a comprehensive understanding of liquors, wines, and cocktails.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Education
Associate of Science - Hotel, Hospitality & Tourism Management
College of The Canyons
Valencia, CA12-2025
Skills
- Public speaking
- Cultural awareness
- Multitasking and organization
- Guest services
- Empathy and patience
- Attention to detail
- Calm under pressure
- Positive attitude
- Strong organization
Accomplishments
Phi Theta Kappa Honor Society- Member
Affiliations
National Park Trust- College Ambassador
Outdoor Adventure Club- Vice President
Certification
Certified Flight Attendant-
Completed 110 hours of specialized training required by Flight Services International, LLC. (As prescribed by the Federal Aviation Administration)
California Food Handler- ServSafe #7625481
Interests
Timeline
Full Time Student
Self-employeed
01.2025 - 10.2025
Teacher's Assistant- Federal Work Study Program
College of the Canyons
10.2024 - Current
Traveled/Personal Hiatus
Self-employeed
09.2023 - 08.2024
Flight Attendant
FLIGHT SERVICES INTERNATIONAL
03.2023 - 09.2023
Client Services Executive
OPTIMUM HEALTHCARE IT
12.2014 - 05.2019
Business Development/Sales Executive
F1 TECHNICAL SOLUTIONS
07.2012 - 11.2014
Event Marketing Specialist/Spokesmodel
RENEE GODIN AGENCY
01.2008 - 12.2012
Server/Bartender/Caterer
CELEBRATIONS BY KAREN and WOKCANO Restaurant
01.2008 - 08.2012
Associate of Science - Hotel, Hospitality & Tourism Management
College of The Canyons
Education
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