Heidi Cahill
Edmonton,AB
Summary
Personable Office Administrator with over 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
Work History
Hospitality Administrator
Right Choice Camps & Catering
09.2023 - Current
- Process and approve weekly time sheets for all field employees and submitted to payroll
- Approve weekly meal sheets for all camps and submitted to accounting department
- Maintain weekly diaries for staff transportation and grocery resupply runs
- Compile and distribute weekly reports to showcase camp client numbers and occupancy rates
- In charge of ensuring all Health Permits are up to date and water testing is completed regularly
- Responsible for maintaining the office supplies inventory and ordering when necessary
- Complete monthly expense reports
- Manage all social media accounts.
Office Administrator/Receptionist
The Bailie Hotel
09.2021 - 06.2023
- Received and inputted all reservations via BookingMaster program
- Handled incoming and outgoing correspondence for the hotel and restaurant
- Responsible for all social media accounts
- Managed a variety of functions for groups from less than 10 to more than 100 people and prepared specialty menus for all functions
- Counted and balanced all point of sales systems
- Completed monthly invoicing and received account payments
- Created and maintained Pricing spreadsheets in Excel
- Maintained inventory for office supplies and coordinated deliveries with suppliers; assisted with inventory and ordering supplies for kitchen, restaurant and bar
- Assisted training new staff members.
Account Manager
Catalyst Network Solutions
11.2020 - 06.2021
- Responsible for keeping customer accounts up to date
- Communicating with customers regarding payments and due dates
- Assisted with providing solutions for over due accounts
- Communicated with superiors regarding over-due accounts/unresponsive customers.
Executive Assistant
Innovation Health and Safety
10.2019 - 06.2021
- Assisted with data entry, excel spreadsheets, basic accounting and general office duties
- Responsible for filing, typing up reports, managing calendar and appointments
- Prioritized and managed projects to ensure team members were on track
- Provided basic assistance during Health and Safety Audits.
Owner Operator
Little Hearts Private Day Home
12.2014 - 09.2019
- Provided high quality child-care to children ages newborn to 8 years
- Prepared all meals, snacks and activities daily
- Prepared year-end taxes for business and provide customers will all necessary receipts/paper work
- Prepared and maintain monthly excel spreadsheets to track business finances.
Sales Assistant
EG Penner Building Centre
12.2013 - 11.2014
- Prepared and maintained files for client’s kitchen and bathroom projects
- Revised kitchen and bathroom floor plans as instructed using 20/20 Design Program
- Completed monthly and quarterly invoices
- Assisted with client meetings and maintained relationship with client from beginning to end of construction project.
General Manager
Wild Wing Restaurants
06.2009 - 04.2011
- Responsible for ensuring staff completed daily operations of the restaurant including, but not limited to: opening/closing of the restaurant, service of customers, preparation of food and beverages, maintaining cleanliness
- Hired and trained all new front of house staff
- Prepared and submitted bi-weekly payroll to Ceridian Canada
- Prepared end of year financial reports and employee income reports (T4)
- Completed daily cash reconciliations and bank deposits.
Education
Bachelor of Arts-Business-Marketing -
Redeemer University
Ancaster, ON05.2007
Honours Graduate -
Fort Frances Highschool
Fort Frances, ON06.2003
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Office Management
- Data Confidentiality
- Team Collaboration
- Staff Management
References
- Bridie Costello, Owner/Operator Bailie Hotel, bridiecostello2013@gmail.com, +353 87 269 2305
- Lindsy Leduc, Owner/Operator Innovation Health and Safety Ltd, 780-266-6905
Languages
Timeline
Hospitality Administrator
Right Choice Camps & Catering
09.2023 - Current
Office Administrator/Receptionist
The Bailie Hotel
09.2021 - 06.2023
Account Manager
Catalyst Network Solutions
11.2020 - 06.2021
Executive Assistant
Innovation Health and Safety
10.2019 - 06.2021
Owner Operator
Little Hearts Private Day Home
12.2014 - 09.2019
Sales Assistant
EG Penner Building Centre
12.2013 - 11.2014
General Manager
Wild Wing Restaurants
06.2009 - 04.2011
Bachelor of Arts-Business-Marketing -
Redeemer University
Honours Graduate -
Fort Frances Highschool
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