Heidi Buenrostro
Fontana
Summary
Dedicated professional with extensive experience in maintaining cleanliness and health standards across various facilities. Skilled in effective communication, team collaboration, and implementing safety protocols to ensure a welcoming and safe environment.
Overview
4
4
years of professional experience
Work History
Janitor
ABM Industries
Corona, CA
11.2025 - Current
- Led efforts to improve cleaning techniques, resulting in enhanced customer satisfaction ratings for facility cleanliness.
- Monitored inventory levels of cleaning supplies, coordinating timely replenishment to ensure uninterrupted operations.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Responded immediately to calls from personnel to clean up spills and wet floors.
IHSS Care Provider
IHHS
Fontana, CA
01.2024 - 10.2025
- Provided personalized care and assistance to clients with daily living activities.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained strong relationships with clients and families for effective communication.
- Trained new staff on client care protocols and best practices.
- Coordinated transportation and scheduling for appointments, ensuring timely access to services.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Janitor
ABM Industries
Eastvale, Ca
09.2024 - 11.2024
- Maintained cleanliness and sanitation standards across facilities, ensuring safe environments for staff and visitors.
- Operated cleaning equipment including floor scrubbers and vacuums to enhance operational efficiency.
- Conducted routine inspections of assigned areas to identify maintenance needs and prevent safety hazards.
- Trained new team members on cleaning protocols and equipment usage to uphold quality standards.
- Implemented waste management procedures, promoting recycling initiatives within the workplace.
- Collaborated with facility management to develop cleaning schedules that optimize workflow and resource allocation.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Shift Leader
Taco Bell
Fontana, CA
08.2023 - 10.2024
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored team members on customer service best practices.
- Streamlined workflow processes to enhance efficiency during peak hours.
- Managed inventory levels, reducing waste through effective stock control measures.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Restaurant Waiter
Chapala's Mexican Restaurant
Fontana, CA
07.2022 - 09.2024
- Delivered exceptional customer service to enhance dining experience.
- Assisted in training new staff on restaurant protocols and procedures.
- Managed table settings and ensured cleanliness of dining area.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
High School Diploma -
A.B Miller High School
Fontana, CABBA - Register Nurse
Chaffey College
Fontana, CA05.2029
Medical Assistant Certificate - Medical Assistant Certificate
UEI College
Ontario, CA11.2024
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Janitor
ABM Industries
11.2025 - Current
Janitor
ABM Industries
09.2024 - 11.2024
IHSS Care Provider
IHHS
01.2024 - 10.2025
Shift Leader
Taco Bell
08.2023 - 10.2024
Restaurant Waiter
Chapala's Mexican Restaurant
07.2022 - 09.2024
High School Diploma -
A.B Miller High School
BBA - Register Nurse
Chaffey College
Medical Assistant Certificate - Medical Assistant Certificate
UEI College