Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heidi Beckwith

Bayside,Canada

Summary

Dynamic sales professional with extensive experience in client consultation and conflict resolution. Known for building rapport and enhancing customer satisfaction. Skilled in upselling techniques and achieving consistent sales targets. Dedicated to delivering exceptional service and tailored solutions to meet customer needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Associate

Valley Ridge Furniture
Fredericton, Canada
01.2023 - 08.2024
  • Assisted customers in home furnishing selections to enhance living spaces.
  • Developed tailored floor plans and layouts based on client preferences.
  • Selected fabrics and custom options for furnishings to meet design specifications.
  • Prepared detailed quotes for clients based on project requirements.

CUSTOMER SERVICE REPRESENTATIVE

Xplore Inc.
Fredericton, Canada
02.2022 - 12.2022
  • Responded to customer calls and provided assistance for inquiries.
  • Resolved billing issues promptly to enhance customer satisfaction.
  • Updated account packages based on customer preferences and needs.
  • Maintained accurate account information to ensure data integrity.
  • Addressed additional customer issues to promote loyalty.

INTERIOR DECORATOR/SALES CONSULTANT

3D Interior Fashions Inc
New Brunswick, Canada
07.2014 - 12.2020
  • Scheduled client appointments and generated sales through strategic prospecting.
  • Generated sales through prospecting, contract negotiations, and closing deals.
  • Guided product selection to meet client-specific needs.
  • Achieved sales targets for five consecutive years.
  • Cultivated effective customer communications to enhance satisfaction and loyalty.

ADMINISTRATIVE ASSISTANT

Servicemaster Lawn Care
Fredericton, Canada
06.2020 - 11.2020
  • Answered calls and greeted customers to enhance service experience.
  • Tracked production and utilized products efficiently.
  • Posted charges to customer accounts accurately.
  • Contacted customers regarding past due accounts to facilitate prompt payment.
  • Updated pricing templates to reflect current market trends.
  • Generated jobs and estimates using custom software for streamlined operations.

COMMISSIONED FURNITURE SALES

SEARS CANADA
Fredericton, Canada
10.2013 - 12.2016
  • Provided detailed descriptions of merchandise, focusing on use and care.
  • Assisted customers in locating merchandise based on specific needs and preferences.
  • Responded to inquiries related to store operations and product offerings.
  • Prepared sales slips and contracts while coordinating delivery, insurance, and service agreements.
  • Maintained up-to-date knowledge of promotions, policies, and security procedures.
  • Accurately recorded and filed sales records for efficient tracking.

WINDOW BLIND SALES

KITCHEN AND WINDOW FASHIONS
Fredericton, Canada
06.2012 - 10.2013
  • Conducted in-home consultations with clients to assess design needs for custom window treatments.
  • Assisted clients in selecting appropriate window treatments tailored to individual spaces.
  • Estimated costs for commercial projects and submitted bids to contractors.
  • Cultivated long-term relationships with industry clients through accurate pricing and bid specifications.

INTERIOR DECORATOR/SALES

KENT BUILDING SUPPLIES
Fredericton, Canada
03.2011 - 06.2012
  • Advised clients on space planning, layout, color coordination, and equipment utilization.
  • Assisted clients in decision-making based on presented information.
  • Provided estimates for material requirements and associated costs.
  • Presented design concepts to clients for approval.
  • Recommended furnishings, artwork, and accessories to enhance interiors.
  • Selected and located merchandise aligned with client needs and preferences.

SERVER

JESTER'S COURT
Fredericton, Canada
02.2005 - 12.2006
  • Demonstrated extensive menu knowledge to assist customers in selections.
  • Utilized up-selling techniques to increase overall sales revenue.
  • Provided exceptional customer service to enhance guest dining experiences.

MASSAGE THERAPIST, RMT

HUMANISTIC HEALING
Bathurst, Canada
07.2004 - 01.2005
  • Scheduling appointments
  • Therapeutic massage

SERVER

Grannans/Churchstreet
Saint John, Canada
03.1999 - 10.2002
  • Provided exceptional food and drink service at Churchstreet Steakhouse and Grannan's Seafood.
  • Demonstrated extensive menu knowledge to enhance customer experience.
  • Executed up-selling techniques to maximize sales revenue.
  • Maintained high efficiency in fast-paced dining environments.
  • Assisted at other Grannan restaurants during peak periods as needed.

Education

Diploma - Interior Decorating

Compu College
Fredericton, NB
01.2006

Diploma - Massage Therapy

Kine Concept Institute
Fredericton, NB
01.2003

Skills

  • Customer relationship management
  • Product knowledge
  • Client consultation
  • Effective communication
  • Conflict resolution
  • Sales attainment
  • Active listening
  • Service orientation
  • Outgoing demeanor
  • Professionalism
  • Verbal and written communication
  • Rapport building
  • People skills
  • Upselling

Certification

Massage Therapy

References

References available upon request.

Timeline

Sales Associate

Valley Ridge Furniture
01.2023 - 08.2024

CUSTOMER SERVICE REPRESENTATIVE

Xplore Inc.
02.2022 - 12.2022

ADMINISTRATIVE ASSISTANT

Servicemaster Lawn Care
06.2020 - 11.2020

INTERIOR DECORATOR/SALES CONSULTANT

3D Interior Fashions Inc
07.2014 - 12.2020

COMMISSIONED FURNITURE SALES

SEARS CANADA
10.2013 - 12.2016

WINDOW BLIND SALES

KITCHEN AND WINDOW FASHIONS
06.2012 - 10.2013

INTERIOR DECORATOR/SALES

KENT BUILDING SUPPLIES
03.2011 - 06.2012

SERVER

JESTER'S COURT
02.2005 - 12.2006

MASSAGE THERAPIST, RMT

HUMANISTIC HEALING
07.2004 - 01.2005

SERVER

Grannans/Churchstreet
03.1999 - 10.2002

Diploma - Interior Decorating

Compu College

Diploma - Massage Therapy

Kine Concept Institute

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Heidi Beckwith