Heidell Ranola
CMG Financial
San Ramon
8
years of professional experience
Results-driven Analyst with resolving loan issues and streamlining investor documentation processes. Expertise in monitoring reports and managing pre/post-purchase concerns. Dedicated to enhancing operational performance and supporting team success. Detail-oriented with extensive experience in post-closing loan delivery.
Work History
Investor Purchasing Analyst
3 Years 11 Months- Resolve pre-purchase loan issues
- Monitor investor reports and coordinate with internal teams to secure required investor documentation
- Fix pre-purchase loan problems
- Manage post-purchase issues
- Check investor report daily for outstanding conditions needed
- Resolve Title Policy issues
Assistant Manager
3 Years 7 Months- Led team to enhance customer service standards, resulting in improved guest satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Vacation Concierge
2 Years- Coordinated travel arrangements for clients, ensuring seamless itineraries and exceptional service.
- Managed reservations and bookings using industry-specific software for optimal efficiency.
- Anticipated client needs, providing personalized recommendations to enhance travel experiences.
- Developed relationships with local vendors to secure exclusive services and discounts for clients.
Education
High School Diploma
Associate of Science
Skills
Extensive experience in post-closing loan delivery
Knowledge with BYTE
Detail-oriented Mortgage experience
Managed high-volume pipeline of post-closing mortgage files
Timeline
Investor Purchasing Analyst
CMG Financial
08.2022 - 07.2026Read More
Assistant Manager
Lee’s Teahouse/Happy Lemon
01.2019 - 08.2022Read More
Vacation Concierge
Modern Romance Travel
10.2018 - 10.2020Read More
American High School
High School Diploma
Read More
Western Career College
Associate of Science
Read More