Heidei Salvador Delgado
Los Angeles,CA
Summary
Service-focused ABA Therapist devoted to help clients improve behaviors and better meet treatment goals. Skilled in implementing protocols to help individuals acquire skills and adopt reduction strategies for problematic behaviors. Focused on giving comprehensive support involving parents and caregivers. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.
Highly trained Registered Behavioral Technician experienced in working with clients diagnosed with autism. Reliable in using safe, evidence-based practices. Collaborative with full treatment team and parents.
Detail-oriented Project Support individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Holding Hands Inc
09.2023 - Current
- Implemented individualized behavior intervention plans to support client development.
- Collected and recorded data on client progress during therapy sessions.
- Assisted in the implementation of ABA strategies to enhance learning outcomes.
- Developed strong rapport with clients to foster trust and engagement.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Enhanced program delivery through continuous process improvement initiatives based on client feedback and outcomes.
ABA Therapist
Independent
01.2019 - 06.2026
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision by increasing development of speech by 10 %.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Developed and maintained clear, individualized documentation on each patient.
- Monitored and documented client progress using data collection techniques
Project Support Specialist
La Crescenta Elementry School
08.2023 - 06.2026
- Supported project coordination by organizing materials and resources for classroom activities.
- Assisted in implementing educational initiatives, ensuring compliance with school standards and regulations.
- Developed schedules for project timelines, ensuring timely completion of tasks and milestones.
- Collaborated with teachers to streamline communication between staff and parents regarding project updates.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Financial Advisor
Primerica
01.2021 - 11.2022
- Worked with clients to support understanding of rationale and details of financial strategies.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities increasing sales by 5 %.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess to increase financial goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships
- Monitored and updated financial plans to comply with client goals
- Developed and maintained strong relationships with clients to maximize satisfaction
Customer Service Representative
Tacos 4 Plevitas
06.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Developed and implemented process improvements to enhance customer satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Facilitated communication between customers and kitchen staff to ensure order accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Organizational Assistant
Monsenor Oscar Romero Clinic
05.2017 - 08.2017
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed scheduling and coordination of patient appointments to optimize clinic workflow.
- Oversaw inventory management for office supplies, reducing costs through strategic sourcing practices.
- Improved project management with the creation of detailed timelines and task lists.
- Supported executive staff by conducting research, preparing reports, and compiling relevant data for decision-making processes.
Education
High School Diploma -
Aliiance Ted K Tajima
Los Angeles, CA06.2019
No Degree - Sociology
University of California, Irvine
Irvine, CA06.2023
High School Diploma -
Los Angeles City College
Los Angeles, CA12.2018
Associate of Science - Pharmacy
American Career College
CA06.2025
Skills
- Cultural Awareness
- Data collection
- Collaboration with professionals
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Detail-oriented
- Self-management strategies
- Crisis management
- Community integration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organization and Time Management
- Activity Planning
- Self-Motivated
- Teamwork and Collaboration
- Active Listening
- Experiment supervision
- Behavior observation
Accomplishments
- Achieved client verbalization through effectively helping with Aba goals.
- Collaborated with team of 3 in the development of Behavioral Project Plan
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Licensed [Registered Behavioral Technician] - [2023-Current]
- [Financial Advisor ] License - [2022 -2024]
- Licensed [Pharmacy Technician ] - [2023-Current]
Languages
- Spanish
- English
- Kan'jobal
- Armenian
Timeline
Registered Behavior Technician
Holding Hands Inc
09.2023 - Current
Project Support Specialist
La Crescenta Elementry School
08.2023 - 06.2026
Financial Advisor
Primerica
01.2021 - 11.2022
Customer Service Representative
Tacos 4 Plevitas
06.2019 - 09.2019
ABA Therapist
Independent
01.2019 - 06.2026
Organizational Assistant
Monsenor Oscar Romero Clinic
05.2017 - 08.2017
High School Diploma -
Aliiance Ted K Tajima
No Degree - Sociology
University of California, Irvine
High School Diploma -
Los Angeles City College
Associate of Science - Pharmacy
American Career College