Summary
Overview
Work History
Education
Skills
Timeline
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Heibrie Barron

Oakville,ON

Summary

Dynamic individual with hands-on experience in Customer Services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Sales Executive

Global Heroes
08.2021 - Current
  • Committed to delivering on sales targets through excellent client communication to drive client acquisition
  • Superior ability to follow company policies and procedures
  • For example, achieved excellent sales results while following the company’s scripted sales pitch
  • Cold-calling new business prospects
  • Build and maintain strong relationships with C-level and VP-level executives.
  • Conducting market research to bring in new clients
  • Built a lead-sourcing database through independent research with over 5,000 entries
  • Used Google and Microsoft Office suite of products (e.g., Word, Excel)
  • Collaborate with other departments to navigate tight deadlines
  • Effectively close deals with clients through collaborative teamwork.
  • We achieved sales goals and service targets by cultivating and securing new customer relationships.
  • We analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Barista

Starbucks
08.2019 - 08.2021
  • Delivered accurate customer orders in a fast-paced environment, cooperating with team members to ensure the swift delivery of products and ensure high-quality standards
  • Followed corporate operational policies and procedures to guarantee customer satisfaction and maintain all necessary health and safety standards
  • Trained new team members on all aspects of the job such as safety, health, and drink production
  • Mentoring fellow teammates on best practices for Starbucks.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.

Account Manager and Specialized Travel Consultant

Go Touch Down Travel and Tours
06.2012 - 08.2019
  • Managed the Canadian regional office and supervise five staff, ensuring monthly sales quotas are met and encouraging employees to provide quality customer support
  • Oversaw current travel accounts of over 1,500 clients in Canada, maintaining constant communication with customers to ensure regular payments and answer any questions
  • Mentored new staff in customer acquisition and continuous customer support, highlighting ways to develop customer rapport and guarantee client satisfaction with company services
  • Utilized database software to organize and manage customer accounts and monitor client payment plans
  • Answered incoming customer phone calls, providing support and answers to inquiries and conducting new client acquisition
  • Encouraged customer confidence in corporate services and personal abilities to guarantee continued client payments, achieved through offering in-depth knowledge in the product and about South Africa
  • Cooperated with clients to develop a personalized payment plan, based on outlined monthly incomes and abilities to pay at outlined intervals for up to three years
  • Developed a strong customer relationship to fully understand client desires to collaboratively plan a satisfactory travel itinerary, including flights, duration of travel, locations and accommodations
  • Conduct client follow up calls, inquiring into product satisfaction and provide details for new offers to encourage repeat purchases
  • Lead detailed customer PowerPoint presentations to an audience of interested customers to acquire new clients, offering a one-on-one consultation session to close sales
  • Communicate with customers to overcome objections, reinvigorating customer desires in purchasing tours and ensuring customer payments.

Education

Hotel Practical Chef Diploma

Birnam Business College
Johannesburg, South Africa

Skills

  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Dependable and Responsible
  • Critical Thinking

Timeline

Sales Executive

Global Heroes
08.2021 - Current

Barista

Starbucks
08.2019 - 08.2021

Account Manager and Specialized Travel Consultant

Go Touch Down Travel and Tours
06.2012 - 08.2019

Hotel Practical Chef Diploma

Birnam Business College

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Heibrie Barron