Heewon Kang
Confederation Pkwy Mississauga ,ON
Summary
Adept at transforming challenges into triumphs, I leveraged my goal-oriented mindset and exceptional problem-solving skills at NHbank to significantly enhance team productivity and client satisfaction. Specializing in client relationship building and workflow management, I not only mentored new advisors but also ensured compliance, contributing to a secure client environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coustom Service Represntive
NHbank
South Korea
01.2018 - 03.2023
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Education
Bachelor of Arts - Department of Food And Resource Economics
Gyeongsang-National University
Jinju, South Koera08.2018
No Degree - English Language Development (ESL)
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2016
No Degree - Computer Science
Soldesk
Seoul, South Korea03.2024
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Time management expertise
- Scheduling experience
Languages
English
Professional Working
Certification
- Licensed insurance agent - 2018-2023
- Licensed Distribution Management Level 2 (national qualification)
- Licensed Computer Specialist in Spreadsheet & Database Level-1 (national qualification)
Timeline
Coustom Service Represntive
NHbank
01.2018 - 03.2023
Bachelor of Arts - Department of Food And Resource Economics
Gyeongsang-National University
No Degree - English Language Development (ESL)
Sheridan College Institute of Technology And Advanced Learning
No Degree - Computer Science
Soldesk