Heerod Judy
Toronto,ON
Summary
Knowledgeable and dependable team lead with a strong work ethic and excellent leadership and team communication skills. A critical thinker with exceptional attention to detail, consistently demonstrating a commitment to safety, courtesy, service, cleanliness, and integrity. Highly motivated, cooperative, and dedicated to delivering exceptional guest service while efficiently coordinating tasks and resolving conflicts respectfully. Proven supervisory and training abilities, coupled with an enthusiastic approach to every task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aquatics Team Lead
Canada’s Wonderland
Vaughan, ON
04.2023 - 09.2023
- Managed the day-to-day operations and staffing levels of a lifeguard team
- Maintained daily records of the location and crew, issued corrective action and positive feedback as required
- Coordinated with other lifeguard crews to schedule breaks and rotations throughout each day
- Resolved guest concerns with solutions while consistently delivering exceptional customer service
- Ensured opening and closing procedures were completed in a safe and timely manner
- Served as a role model for the crew, motivated and developed lifeguards through positive reinforcement techniques
- Assisted staff training and conducted certifications for various attractions
Aquatics Lifeguard
Canada’s Wonderland
Vaughan, ON
06.2022 - 09.2022
- Supervised guests as a dedicated and vigilant lifeguard at a wave pool and enforced safety rules and regulations
- Attended monthly in-service training sessions, promptly identifying guests in distress
- Assisted guests with the aim to deliver the best day possible while maintaining an enthusiastic and helpful attitude
- Performed opening and closing procedures including preventative maintenance checks
- Efficiently dispatched guests on attractions, ensuring safety requirements are met
Counsellor in Training Program
City of Toronto
Toronto, ON
07.2019 - 08.2019
- Designed and organized daily camp activities including sports, crafts, and pool games
- Attended workshops for handling scenarios involving injured campers and addressing safety concerns
- Monitored large groups of children by establishing boundaries and implementing buddy systems
Grant Researcher (Remote Position)
Alliance for Equality of Blind Canadians
Toronto, ON
08.2021
- Compiled documents containing relevant details about both nationwide and local grants
- Collected essential data to complete grant applications using a comprehensive set of criteria
- Communicated and conveyed thorough information about potential grants to the supervisor.
Fun Fair Activity Leader (Volunteer)
Steelesview Public School
Toronto, ON
06.2018
- Handled various activity stations, guiding multiple students on game details and reinforcing safety rules
- Shown effective time management within a dynamic team setting, adhering to a detailed schedule
- Demonstrated problem-solving proficiency in addressing inquiries and concerns from participants.
Skills
- Schedule Management
- Problem Solving and Adaptability
- Conflict Resolution
- Team Supervision
- Coaching and Mentoring
- Exceptional Leadership
- Strong Attention to Detail
- Effective Communication
Certification
High School Diploma | AY Jackson Secondary School - Toronto, ON
Expected on 06/2024
Standard First Aid with CPR-C | Lifesaving Society - Toronto, ON
Obtained on 01/2021
National Lifeguard - Pool | Lifesaving Society - Toronto, ON
Obtained on 12/2023
Special Facilities Lifeguard (with Wavepool) | Ellis & Associates - Vaughan, ON
Obtained on 05/2023
Swim Instructor | Lifesaving Society - Toronto, ON
Obtained on 04/2022
Timeline
Aquatics Team Lead
Canada’s Wonderland
04.2023 - 09.2023
Aquatics Lifeguard
Canada’s Wonderland
06.2022 - 09.2022
Grant Researcher (Remote Position)
Alliance for Equality of Blind Canadians
08.2021
Counsellor in Training Program
City of Toronto
07.2019 - 08.2019
Fun Fair Activity Leader (Volunteer)
Steelesview Public School
06.2018
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