To work in a challenging environment which highlights my strengths, provides opportunities for me to widen my skills and knowledge to achieve career goals and contribute towards organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Processor, Operations Management
CIBC
05.2021 - Current
Handling complex, ambiguous, high risk transactional investigations for Banking Centres.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Providing resolution to issues using independent judgement and analytical thinking to conduct in-depth research using multiple systems/reports to determine the nature of the problem, verify work and provide guidance.
Point of contact to assist and consult with the Banking Centre teams, providing support to ensure resolution of problems or discrepancies concerning customers' accounts.
Streamlined company processes and procedures while enhancing customer satisfaction.
Processing complex multi-product financial/non-financial transactions within retail account services.
Oversee and coordinate administrative requests while applying appropriate roles and regulations to ensure transactions are processed with consistency and accuracy.
Verify administrative procedures such as documentation on file to ensure accuracy.
Receiving requests and verifying information against documentation, indicating any special handling instructions as dictated by the client, print and forward information as appropriate.
Prioritize and organize workload base on risk/severity and documents required to ensure deadlines are met according to policies and procedures and service level agreements.
Priority Service Manager
Standard Chartered Bank
12.2016 - 11.2018
Handling of Priority banking customers at the branch level which includes handling of their account portfolios and wealth portfolios.
Handling of trade and forex transactions for the branch and coordinating with the treasury for maintaining profitability in terms of foreign revenues for the branch.
Handling of KYC documents and also detailed customer due diligence (CDD).
Responsible for preparing monthly SAR (Suspicious Activity Reporting) reports to analyze the branch accounts in terms of the transaction pattern of the accounts, ensuring Anti Money Laundering Guidelines are met.
Expertise in Account opening process post verification of customer documents.
Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services and addressing account and service concerns.
Officer, Customer Service
Royal Bank Of Scotland, RBS
07.2015 - 12.2016
Handling of retail customers at the branch level which includes handling of their Account portfolios and Wealth portfolios.
Complete handling of account opening including document verification and processing.
Handling of compliance responsibility in terms of risk assessment of the client accounts which includes investigation on the transactions as well as dealing with the internal compliance team in terms of risk assessment.
Analyzing the branch accounts in terms of the transaction pattern of the accounts, ensuring Anti Money Laundering Guidelines are met.
Handling of KYC documents and also detailed customer due diligence (CDD).
Handling of clearing activity for the branch which includes technical verification and coordinating with the clearing team for client funding.
Education
Post-Degree Certificate - Financial Planning
Centennial College
Toronto, ON
08.2020
Post-Degree Certificate - Human Resources Management
Confederation College
Thunder Bay, ON
08.2019
Bachelor of Arts - Banking And Finance
Ethiraj College For Women
Chennai, India
05.2015
Skills
Analytical and Critical Thinking
Problem-Solving
Decision-Making
Self-Motivated
Teambuilding
MS Office
Continuous Improvement Process
Quality Control Standards
Regulatory and Compliance Understanding
Good Telephone Etiquette
Client Support
Client Engagement
Certification
Anti-Money Laundering & Terrorist Financing for Banking Professionals (CSI)
Timeline
Senior Processor, Operations Management
CIBC
05.2021 - Current
Priority Service Manager
Standard Chartered Bank
12.2016 - 11.2018
Officer, Customer Service
Royal Bank Of Scotland, RBS
07.2015 - 12.2016
Post-Degree Certificate - Financial Planning
Centennial College
Post-Degree Certificate - Human Resources Management
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC