Heenaben Kulal
Brantford,Ontario
Summary
Dedicated and charismatic leader with a proven history of building positive relationships, promoting brands, and representing organizations effectively. Skilled in communication, negotiation, and diplomacy. Committed to driving brand awareness and achieving organizational goals. Organized and dependable with the ability to manage multiple priorities and contribute to team success. Seeking an entry-level Trainer position to leverage skills and contribute to company objectives.
Overview
20
20
years of professional experience
Work History
Amazon (AFE) Associates & Ambassador
AMAZON
11.2020 - 02.2022
- Successfully launched and managed the YHM1 AFE program, providing training to Associates, Managers, Operations Managers, and Process Assistance, resulting in improved team performance
- Collaborated with team members to improve operational efficiency through continuous process optimization
- Acted as a liaison between associates and management, providing feedback and suggestions for process improvements
- Collaborated with the Learning Department to establish and implement the BTS training program, fostering a positive learning environment and enhancing team capabilities
- Identified and resolved an error in Sort training during the early stages of YHM1, ensuring standard work practices were followed, leading to increased efficiency
- Launched YEG2/4 as a sort ambassador and extended assistance to AFE pack, singles, PPmix, and in manual slam
- Delivered comprehensive training to new and cross-trained associates, ensuring a smooth onboarding process and facilitating skill development across various roles
- Demonstrated exceptional customer service skills while addressing customer inquiries and resolving issues promptly.
Personal Support Worker
Nathan
03.2010 - 10.2020
- Helped 3 clients survive life-threatening mental health emergencies by providing company and encouraging them to contact mental health professionals
- Recognized the early signs of a stroke in a client and drove her to the ER, potentially saving her life
- Built and maintained relationships with residents of 10 different ethnic and cultural backgrounds
- Implemented interdisciplinary care plans in close collaboration with medical teams and clients’ families.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Store Management & Visual Merchandiser
Levis Strauss & Co
01.2002 - 01.2010
- Involves overseeing the day-to-day operations
- Ensuring that customers have a positive shopping experience and are assisted in finding products
- Designing and implementing visually appealing displays
- Responsibilities such as supervising staff, ensuring excellent customer service managing inventory and stock levels, handling sales targets
- Window arrangements that showcase merchandise effectively.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Evaluated the effectiveness of in-store signage and wayfinding, recommending improvements to increase overall customer satisfaction during their shopping journey.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
Education
Bachelor in Human And Social Issues Studies -
Magen David Adom, Israel
Tel Aviv Israel04.2010
High School Diploma -
Portico
Mumbai Maharashtra India05.2004
High School Diploma -
The Maharaja Sayajirao University
Baroda Public University In Vadodara, India01.2002
Skills
- Product Knowledge
- Customer Education
- Social Media Management
- Brand Awareness
- Event Coordination
- Business Development
- Effective communication
- Research and analysis
- Organizational skills
- Public speaking
- Adaptability
- Critical thinking
- Team management
- Budget management
- Time management
- Problem solving
- Decision making
- Incident Response
- Media Communications
- Schedule Coordination
- Trend Analysis
- Creative Strategies
- Report Writing
- Data Entry
- Communication Management
- Presentation Materials
- Social Media Marketing
Languages
English
Full Professional
Hebrew
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Amazon (AFE) Associates & Ambassador
AMAZON
11.2020 - 02.2022
Personal Support Worker
Nathan
03.2010 - 10.2020
Store Management & Visual Merchandiser
Levis Strauss & Co
01.2002 - 01.2010
Bachelor in Human And Social Issues Studies -
Magen David Adom, Israel
High School Diploma -
Portico
High School Diploma -
The Maharaja Sayajirao University
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