Heena Verma
9-27 Four Winds Drive, North York,ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
4046
4046
years of post-secondary education
Work History
Team Member
Tim hortons
Punjab, India
08.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Cleaned and maintained all coffee-making equipment, such as grinders, espresso machines, cappuccino makers, and other related items.
- Stocked supplies such as cups, lids, creamers, sugars, stirrers, syrups, napkins, and other related items.
- Greeted customers with a friendly smile and took orders accurately.
- Operated cash registers to process payments from customers.
- Provided excellent customer service by responding quickly to customer requests and complaints.
- Created specialty drinks based on customer requests or recipes provided by management.
Education
Master of International Business Management - Commerce
St Clair College
Toronto, ON 05.2024 - 08.2025
B.com ( Bachelor of Commerce ) - Bachelor of Commerce
Lyallpur Khalsa College
Punjab, IndiaB.com - Accounting
Lyallpur Khalsa College
Punjab, IndiaSkills
- Quick book certified
- Full knowlege of excel
- Task Delegation
- Sales monitoring
- Employee Scheduling
- Product and service knowledge
- Operations Management
- Business Administration
- Customer rapport
- Paperwork Processing
- Data Entry
- Vendor coordination
Timeline
Team Member
Tim hortons
08.2024 - Current
Master of International Business Management - Commerce
St Clair College
05.2024 - 08.2025
B.com ( Bachelor of Commerce ) - Bachelor of Commerce
Lyallpur Khalsa College
B.com - Accounting
Lyallpur Khalsa College