Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position to leverage and enhance knowledge and experience towards achieving organizational goals.
Hi, I’m
Heena Vaishnav
Cambridge,ON
Summary
Overview
4
years of professional experience
Work History
Krishna Enterprises
Customer Sales Representative
07.2019 - 12.2020
Job overview
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Speed Mart
Cashier
01.2020 - 12.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
K. Girdharlal International Pvt Ltd
Executive Assistant to the Director
12.2021 - 07.2023
Job overview
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Rofel CollageVapi
BBA from Accounting And Finance
04.2018
University Overview
Skills
- Front-End Support
- Return and Exchange Processing
- Account Invoicing
- Stock Management
- Promotional Support
- Sales and Upselling
- Coordination
- Leadership
- Punctuality
- Communication
- Customer Support
- Admin Support
Availability
Availability
Monday-Wednesday - Full time
Weekends - Full time
Timeline
Executive Assistant to the Director
K. Girdharlal International Pvt Ltd
12.2021 - 07.2023
Cashier
Speed Mart
01.2020 - 12.2021
Customer Sales Representative
Krishna Enterprises
07.2019 - 12.2020
Rofel Collage
BBA from Accounting And Finance
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