Summary
Work History
Education
Skills
career golas
Languages
References
Availability
Heena Sheemar

Heena Sheemar

SCARBOROUGH,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Work History

Computer Technician

Acme Technical Services
scarborough, ON
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.

Cisco Certified Network Associate

Cisco
scarborough, ON
  • Improved network performance by conducting comprehensive assessments and troubleshooting issues.
  • Enhanced network security with the implementation of advanced Cisco technologies and best practices.
  • Collaborated on large-scale projects, implementing complex networking solutions for clients.
  • Optimized network configurations, leading to increased efficiency and reduced downtime.

Networking Intern

Rogers Communications
scarborough, ON
08.2023 - Current
  • Enhanced network performance by troubleshooting and resolving connectivity issues.
  • Assisted in the design of new network infrastructure, leading to improved efficiency and reliability.
  • Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.

Education

Computer engineering Technician -

Northern College-Pures campus
04.2024

Skills

  • Operation System Software
  • Optimization Software
  • Network Protocols
  • Critical Thinking
  • Computer Hardware Knowledge
  • Hardware Installation

career golas

Creating a defined career path

Establishing educational needs

Establishing important relationships

Improving specific industry skills

Languages

English
Punjabi
Hindi

References

Ebony Rogers

Business Development Manager at Rogers Insurance Ltd.

Jimmy Jane

ACME Technical services ltd.

Yusuf Olivia

cisco ltd.

Availability

Flexible schedule as company requires. Preference for night shifts. Available Whole week.

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Heena Sheemar