Heena Shaik
Toronto,ON
Summary
Detail-oriented Salesforce Administrator with 3 years of experience specializing in declarative configuration and Flow automation. Expertise in aligning business needs with technical solutions, managing data hygiene, and implementing AI agents to enhance operational efficiency. Skilled in stakeholder management and delivering streamlined operations while ensuring data integrity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Accenture
09.2021 - 12.2023
- Deployed Agentforce AI agents to streamline high-volume customer service operations.
- Engineered predictive Flows to automate performance tracking and deliver real-time insights to leadership.
- Managed security settings and sharing rules across global environments to ensure data integrity and compliance.
- Performed declarative configuration of custom objects and fields to optimize marketing campaign tracking.
- Ensured seamless system integration between Salesforce and external marketing tools for real-time data synchronization.
- Created custom LWC screens to meet client requirements, improving user experience and accuracy in data entry.
- Designed a digital 'wizard' using guided forms to eliminate errors in the ad registration process.
- Mapped business processes to pinpoint high-volume support inquiries for automation via Agentforce Service Agents.
- Utilized DataRaptors and Data Loader to maintain high data hygiene standards during database mapping.
- Applied Apex custom logic for complex financial calculations.
Education
Post Graduation Degree - Information Communication Technology for Business
Confederation College
08.2025
Bachelor of Technology - Information Technology
SRKR Engineering College
05.2021
Skills
- Salesforce Configuration
- Sales Cloud
- Service Cloud
- Custom Objects
- Page Layouts
- Validation Rules
- Record Types
- Salesforce Flow
- Flow Orchestration
- Troubleshooting automation
- Profiles
- Roles
- Permission Sets
- Sharing Rules
- Organization-Wide Defaults
- Data Loader
- DataRaptors
- Data Migration
- Data Hygiene/Quality
- LWC
- Apex
- OmniScripts
- API connectivity
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Industries CPQ
- Salesforce Certified Administrator
- Salesforce Certified AI Associate
Timeline
Salesforce Administrator
Accenture
09.2021 - 12.2023
Post Graduation Degree - Information Communication Technology for Business
Confederation College
Bachelor of Technology - Information Technology
SRKR Engineering College