Heena Rani
Summary
Enthusiastic and detail-oriented professional with a Master's degree in Computer Applications and a diverse background in customer service, insurance, education, and immigration consulting. Known for strong analytical and problem-solving skills, effective communication, and the ability to work both independently and within a team. Passionate about continuous learning and delivering high-quality support and service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team member
Tim Horton
Surrey, BC, Canada
05.2024 - Current
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Adjusted equipment to meet different productivity levels.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Prepared food orders to support waitstaff and other team members.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Insurance Advisor
Tata AIG General Insurance
Hoshiarpur, Punjab, India
08.2018 - 06.2022
- Provide personalized insurance advice to clients based on their financial goals, risk tolerance, and coverage needs.
- Assess customer's existing insurance policies and financial situations.
- Offer a range of insurance products, including life, health, property, and casualty insurance, tailored to clients' specific needs and budgets.
- Explain policy features, terms, and conditions to clients, ensuring they understand their coverage options and obligations.
- Assist clients in completing insurance applications, collecting necessary documentation, and processing policy changes or claims.
- Build and maintain relationships with clients through regular communication, follow-ups, and reviews of their insurance needs.
- Collaborate with insurance underwriters and carriers to provide ongoing support and assistance to clients throughout the process.
- Maintain accurate records of client interactions.
Volunteer
Pingal Wada Community Worker
Punjab, India
01.2015 - 01.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
IELTS Trainer
Touchstone IELTS Institute
NawanShahr, Punjab, India
03.2018 - 07.2018
- Conduct IELTS training sessions for students preparing for the exam.
- Develop customized lesson plans and materials tailored to students' needs.
- Teach and assess all four language skills: listening, reading, writing, and speaking.
- Provide constructive feedback to help students improve their English language skills.
- Administer practice tests and mock exams to assess students' progress.
- Offer strategies and tips to help students excel in each section of the exam.
- Keep abreast of updates to the IELTS exam format, scoring criteria, and test-taking strategies.
- Communicate regularly with students to address concerns, provide support, and track their development.
Immigration Consultant
World Advisor Immigration Consultant
Mohali, Punjab, India
11.2015 - 08.2017
- Conduct client consultations to assess immigration needs and eligibility.
- Analyze client cases and devise personalized immigration strategies.
- Prepare and submit immigration applications.
- Provide ongoing communication and updates to clients throughout the process.
- Stay informed about immigration laws and policy changes for accurate advice.
- Resolve issues and challenges encountered during the immigration process.
- Educate clients about their rights, responsibilities, and options.
- Network with professionals and agencies to stay updated on immigration matters.
- Maintain ethical standards and confidentiality in all interactions.
Content Moderator
Networks Technologies Pvt. Ltd.
Mohali, Punjab, India
08.2014 - 10.2015
- Maintain quality standards by verifying factual accuracy, checking grammar and spelling, and ensuring consistency in messaging and branding.
- Monitor user behavior and content trends to identify emerging issues or patterns for policy updates and content strategy improvements.
- Handle user reports of inappropriate content or behavior, investigating complaints and taking appropriate action.
- Curate and organize content to enhance user experience and engagement, including selecting featured content and optimizing for searchability.
- Collaborate with other teams to align on content standards and objectives, providing insights and recommendations for strategy and product improvements.
- Stay informed about industry trends, regulatory changes, and emerging technologies related to content moderation to adapt strategies and policies accordingly.
Education
Masters - Computer Applications
Punjab Technical University
01.2013
Bachelors - Computer Applications
Guru Nanak Dev University
01.2010
10+2 - undefined
Punjab school education board
01.2007
Matriculation - undefined
Punjab school education board
01.2005
Skills
- Microsoft Office Suite
- Proficient in Windows and Mac
- Operate POS system
- Proficient in Digital payment systems
- Technical Support
- Documentation skills
- Data Entry
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- BC driving l License
- First aid certificate
Timeline
Team member
Tim Horton
05.2024 - Current
Insurance Advisor
Tata AIG General Insurance
08.2018 - 06.2022
IELTS Trainer
Touchstone IELTS Institute
03.2018 - 07.2018
Immigration Consultant
World Advisor Immigration Consultant
11.2015 - 08.2017
Volunteer
Pingal Wada Community Worker
01.2015 - 01.2022
Content Moderator
Networks Technologies Pvt. Ltd.
08.2014 - 10.2015
Bachelors - Computer Applications
Guru Nanak Dev University
10+2 - undefined
Punjab school education board
Matriculation - undefined
Punjab school education board
Masters - Computer Applications
Punjab Technical University