Heena Rani
Surrey
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Rogers Communications
03.2024 - 04.2025
- Answer customer calls promptly and professionally
- Drive customer Satisfaction through voice, chat and email communications
- Resolves customer conflicts efficiently and in a professional manner
- Manage and respond to customer emails in a timely and professional manner.
- Maintain and develop healthy business relationships with existing and new customers
Customer Service Manager
04.2022 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased efficiency in handling customer inquiries by implementing advanced CRM system.
- Worked effectively in fast-paced environments.
Customer Service Representative
HKL Health Supplies
02.2022 - 03.2024
- Answer calls and respond to emails professionally.
- Provide accurate product and service information.
- Document customer interactions in the CRM system.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Use ERP system
Education
Human Resource Management Diploma -
Niagara College
01.2019
International Business Management Diploma -
Niagara College
01.2018
BSC (MCM) - Math Computer and Management Degree
Punjabi University
01.2017
Skills
- Completed HR Management at Niagara College
- Excellent organizational and time management abilities
- Strong communication and interpersonal skills
- Excellent listening skills, achieving client confidence and satisfaction
Timeline
Customer Service Representative
Rogers Communications
03.2024 - 04.2025
Customer Service Manager
04.2022 - 11.2024
Customer Service Representative
HKL Health Supplies
02.2022 - 03.2024
International Business Management Diploma -
Niagara College
BSC (MCM) - Math Computer and Management Degree
Punjabi University
Human Resource Management Diploma -
Niagara College
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