Heena Rani
Surrey,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WHS World Health Services
02.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Retail Store Supervisor
Health Hub Pharmacy
02.2021 - 03.2022
- Operates computer for all data entry, label generation, reports, and other computer applications.
- Organizes and supervises inventory of pharmacy stocks periodically and determines pharmacy stocks needed.
- Ensures the patient complaints are handled courteously.
- Ensures that all pharmacy department policies and procedures and other standards are adhered to.
Customer Experience Manager
Walmart
08.2020 - 02.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Oversee one or more employees, divisions, or volunteers to ensure that they carry out certain duties or meet specific group goals.
Hospital
Aide
11.2018 - 12.2019
- Improved patient comfort by providing attentive and compassionate care during hospital stays.
- Assisted nurses with daily tasks, ensuring efficient workflow and timely medical care for patients.
- Maintained a clean and safe environment by sanitizing surfaces, disposing of waste, and restocking supplies as needed.
- Enhanced patient satisfaction through effective communication with patients, families, and medical staff.
Receptionist
Civil Hospital
04.2017 - 07.2018
- Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed in a timely manner.
- Manage patient check-ins, enquiries and phone calls
- Schedule and confirm patient appointments and follow ups
- Respond to patient inquiries in a courteous and empathetic manner
Education
Advanced Diploma - Human Resource Management
Niagara College
Niagara Falls, ON04.2020
Diploma - International Business Management
Niagara College
Niagara Falls, ON04.2019
Bachelor of Science - Math, Computer And Management Applications
Punjabi University
Patiala, India05.2017
Skills
- Complaint Resolution
- Computer Proficiency
- Critical Thinking
- Problem-Solving Abilities
- Time Management
Certification
- OFA1
- OFA2
- CLASS 7 BC DRIVING LICENSE
Timeline
Customer Service Representative
WHS World Health Services
02.2022 - 01.2024
Retail Store Supervisor
Health Hub Pharmacy
02.2021 - 03.2022
Customer Experience Manager
Walmart
08.2020 - 02.2022
Hospital
Aide
11.2018 - 12.2019
Receptionist
Civil Hospital
04.2017 - 07.2018
Advanced Diploma - Human Resource Management
Niagara College
Diploma - International Business Management
Niagara College
Bachelor of Science - Math, Computer And Management Applications
Punjabi University
- OFA1
- OFA2
- CLASS 7 BC DRIVING LICENSE
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