Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heena Patel

Brampton,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Customer Success Manager

Linen Chest
01.2022 - Current
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Collaborated with sales and product teams to address customer success objectives.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Executive

Apple / Kelly Services
11.2019 - 12.2021
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

Advanced Diploma - International Business Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2020

Skills

  • Client Relations
  • Strategic Planning
  • Customer Account Management
  • Inter-Department Collaboration
  • Customer Retention
  • Training and Mentoring
  • Complaint Resolution
  • Report Preparation
  • Technical Support
  • Call Center Operations
  • MS Office Expert

Timeline

Customer Success Manager

Linen Chest
01.2022 - Current

Customer Service Executive

Apple / Kelly Services
11.2019 - 12.2021

Advanced Diploma - International Business Management

Conestoga College Institute of Technology And Advanced Learning

Similar Profiles

CREATE PROFILE
Heena Patel