Heena Munjal

• Supervise daily store operations, ensuring smooth workflow, task completion, and adherence to company standards
• Lead and support team members during high-volume periods while maintaining customer service excellence
• Manage inventory control, including regular whole counts, cycle counts, and free counts to ensure stock accuracy
• Ensure same-day completion of shipments, prioritizing productivity and minimizing backstock
• Communicate key operational messages to the store team to maintain alignment with business objectives
• Support stock rotation, replenishment, and merchandising standards across departments
• Maintain compliance with Food Safe, health & safety, and company policies
• Work in hot and cold environments, lifting 50+ lbs and standing for extended periods as required
• Assist leadership with identifying process gaps and improving operational efficiency

Key Impact:

• Improved inventory accuracy through consistent counting practices
• Maintained strong operational flow by completing freight on the same day
• Supported team engagement through clear communication and hands-on leadership

• Supervised and coordinated retail staff during assigned shifts to ensure operational efficiency
• Trained new hires and provided ongoing coaching to improve performance and engagement
• Oversaw opening/closing procedures, cash handling, and policy compliance
• Conducted inventory checks and stock replenishment to meet customer demand
• Ensured merchandising standards were met through organized and visually appealing displays
• Created and adjusted employee schedules based on business needs and staffing levels
• Maintained a safe and secure environment through safety inspections and enforcement
• Resolved customer concerns professionally to maintain high service standards

• Led shift operations in a high-volume, fast-paced environment
• Managed cash handling, drawer counts, POS reporting, and daily paperwork
• Assigned tasks based on employee strengths to maximize efficiency
• Trained and developed new team members on procedures and standards
• Monitored inventory levels and reduced loss through accurate controls
• Ensured compliance with food safety, cleanliness, and workplace safety standard

• Managed recruitment, training, scheduling, and performance of a travel operations team
• Coached employees to improve productivity and meet KPIs and SLAs
• Adjusted workflows during peak demand to maintain service quality
• Conducted performance evaluations and provided continuous feedback

• Trained junior analysts on systems and best practices
• Conducted audits and financial reviews to reduce operational errors
• Supported policy development and compliance initiatives
• Prepared regular management reports and analysis

• Managed corporate travel bookings using GDS (Sabre)
• Ensured compliance with client travel policies
• Calculated travel costs and supported client decision-making
• Trained new team members on systems and procedures