Heena Mistry
Richmond Hill,ON
Summary
Dynamic Product Management professional with extensive expertise in product lifecycle management and agile methodologies. Notable achievements include successfully launching multiple SaaS products that enhanced user engagement and streamlined workflows. Core competencies include strategic planning, cross-functional collaboration, and innovative problem-solving. Focused on driving product innovation and delivering exceptional user experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
Mortgage Automator inc.
Toronto, ON
2023.03 - 2024.06
- Led the planning, design, development, and prioritization of the product feature backlog, ensuring alignment with business objectives and customer needs for a SaaS-based fintech product in the mortgage and lending space.
- Developed comprehensive product roadmaps, highlighting future enhancements and releases for customized workflows, CRM, servicing, and platform functions.
- Planned and implemented over 30 product features in my product vertical, enhancing customer satisfaction, and increasing product revenue.
- Acted as the Product Owner in agile development teams, overseeing the implementation of product features by documenting user stories, creating specification documents, designs, and release notes.
- Streamlined process through the implementation of an efficient product checklist, leading to a decrease in overlooked dependencies.
- Facilitated communication across stakeholders, clients, and engineering teams to align product goals.
- Collaborated with the Head of Product to analyze user pain points and requirements, effectively communicating the product's value proposition and market positioning.
Product Manager (Associate Director)
MUFG Investor Services.
Toronto, ON
2022.08 - 2023.03
- Led the development of a new trade booking and investor onboarding application, utilizing a low-code platform.
- Served as Product Owner in an Agile project focused on automating the operations team's processes.
- Created confluence pages and JIRA tickets to outline requirements, review acceptance criteria, mockups, and process flow diagrams using BPMN.
- Facilitated, scheduled, and led backlog grooming meetings for effective sprint planning.
- Assisted the tactical and strategic solutions team in enhancing the operations team's applications within the bank.
- Translated customer requirements into workable features and collaborated with development teams to scope, design, and launch new features.
- Developed data models to facilitate interactions within master data management applications.
- Analyzed customer feedback data to identify opportunities for improvement or expansion.
Sr. Product Manager
Intellifi
Markham, ON
2018.04 - 2022.08
- Collaborated with software developers and QA teams to develop and maintain mortgage and loan software.
- Managed and successfully executed multiple projects in underwriting, broker experience, servicing, and investor reporting.
- Developed company-wide, standardized functional design documentation.
- Led Joint Application Development sessions with clients to enhance end-user experience.
- Created requirement, solution, architecture, and quality assurance (QA) documentation.
- Initiated and leads lessons learned, retrospectives, and post-project implementation reviews.
- Created, maintained, and presented product roadmaps.
- Led the product team in conducting brainstorming sessions to generate innovative product ideas, perform market research and competitive analysis, and identify areas of operational improvement.
- Train and mentor new staff using a 30-60-90 day plan.
- Lead the DEI (Diversity, Equity, and Inclusion) subcommittee.
Business Analyst
Portfolio Plus
Stouffville, ON
2016.03 - 2018.04
- Collaborated with clients and business partners to define solutions for a core banking application, focusing on tax reporting and retail banking
- Reviewed existing policies, procedures, and business rules for optimization opportunities
- Gathered client requirements, analyzed existing processes, and recommended areas for improvement to be added to the product roadmap
- Created user stories and participated in agile development framework rituals such as sprints, backlog grooming and retrospectives
- Delivered projects and enhancements to clients, meeting specified deadlines by collaborating effectively with the engineering and QA teams within estimated timelines
- Developed standardized QA testing templates and design templates that were adopted for use companywide
- Created a channel of communication for the internal team which improved response time to clients by 30%
- Monitored post-implementation performance metrics and recommended necessary adjustments.
Education
Certificate of Business Analysis -
University of Toronto School of Continuing Studies
Bachelor of Science, Psychology with honors -
McMaster University
Skills
- Project Management
- Jira & Confluence
- UX/UI Design (Figma and Miro)
- A/B testing & Funnel analysis
- Client Relationship Management
- Data-driven decision making
- Product Road mapping
- QA & UAT Testing
- Agile (scrum) & Waterfall delivery
- Stakeholder management
- Product Lifecycle (SDLC)
- Google Analytics
- Design Thinking
- Workflow Analysis
Certification
- Certified Scrum Master (CSM), Scrum Alliance, 1077233
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 1102239
Timeline
Product Manager
Mortgage Automator inc.
2023.03 - 2024.06
Product Manager (Associate Director)
MUFG Investor Services.
2022.08 - 2023.03
Sr. Product Manager
Intellifi
2018.04 - 2022.08
Business Analyst
Portfolio Plus
2016.03 - 2018.04
Certificate of Business Analysis -
University of Toronto School of Continuing Studies
Bachelor of Science, Psychology with honors -
McMaster University