Summary
Overview
Work History
Education
Refrences
Timeline
Generic

Heena Heena

Moncton

Summary

Trustworthy and dedicated employee with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

5
5
years of professional experience

Work History

Cashier/Customer Service Representative

Bistro Rasoi
10.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Associate/Store Associate

Ardene
11.2021 - 08.2023
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Customer Service Representative

OPK E Services PVT LTD(call Centre)
09.2020 - 08.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Client Service Specialist

HDFC Bank
02.2019 - 07.2020
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Provided knowledgeable service and support for all customer needs.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Communicated with clients regarding account services, statements, and balances.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Business - International Business -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2022

Bachelor of Computer Applications - Computers

Master Tara Singh Memorial College
Ludhiana, India
05.2019

Refrences

Contact Person – Vishudh Verma

MANAGER, HDFC BANK, INDIA

Contact Number- +91 7529887868


Contact Person – Isha

MANAGER, BISTRO RASOI

Contact Number- 6478290587

Timeline

Cashier/Customer Service Representative

Bistro Rasoi
10.2023 - 01.2024

Customer Service Associate/Store Associate

Ardene
11.2021 - 08.2023

Customer Service Representative

OPK E Services PVT LTD(call Centre)
09.2020 - 08.2021

Client Service Specialist

HDFC Bank
02.2019 - 07.2020

Business - International Business -

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Computer Applications - Computers

Master Tara Singh Memorial College

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