Heena Chawla
Scarborough
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Supervisor
Queen Street
04.2022 - Current
- Drove team performance through training, coaching and motivation of line employees.
- Evaluated subordinate performance and communicated with employees to provide feedback for work performance improvement.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Managed quality control and maintained high level of customer satisfaction.
- Handling customer complaints and providing best possible solution to maximize their satisfaction.
Customer Service Representative
Pizza Nova Call Centre
05.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
HR Assistant (Part-time Co-op)
Headstart employement agency
09.2018 - 12.2018
- Prepared and posted job openings to appropriate job sites and newspapers.
- Conducted job applicant background checks in accordance with policy.
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
- Guided new hires through orientation and on-boarding.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Processed onboarding paperwork for new hires and rehires.
Education
Diploma - Business management
Lambton College
Scarborough, ON12.2019
Master's Degree - Business management in Human Resources and finance
Lovely professional university
Jalandhar, Punjab08.2017
Bachelor's Degree - Business management in Human Resource and Finance
Punjabi university
Patiala, Punjab06.2015
Skills
- Effective Leadership
- Documentation ability
- MS Office
- Relationship building
- Active listening
- Organizational skills
- Planning
- Continuous improvements
- Microsoft word
- Process Improvement
- Time Management
- Teamwork
- Microsoft PowerPoint
- Research Management
- Risk analysis
- Incidents management
- Quality assurance controls
- Equipment operation
- Conflict resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Relocation
Willing to relocate: Anywhere
Certification
- Certification of achievement in common ground: WIN-WIN Communication
- Certificate of appreciation for helping out college faculty for ‘ Student orientation week’ as a Volunteer.
- Accompanied Project training on Business management at HCL learning Limited.
Timeline
Production Supervisor
Queen Street
04.2022 - Current
HR Assistant (Part-time Co-op)
Headstart employement agency
09.2018 - 12.2018
Customer Service Representative
Pizza Nova Call Centre
05.2018 - 10.2021
Diploma - Business management
Lambton College
Master's Degree - Business management in Human Resources and finance
Lovely professional university
Bachelor's Degree - Business management in Human Resource and Finance
Punjabi university
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