Heena
Greater Sudbury,ON
Summary
Adept at navigating high-stress situations, my tenure at Concentrix showcased my ability to elevate customer loyalty through empathetic service and effective problem resolution. With a blend of critical thinking and active listening, I consistently achieved satisfactory outcomes, enhancing company reputation. My skills in customer service and problem-solving stand out, driving positive results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
06.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts - Arts
MCM DAV College For Women, Sec-36
Chandigarh, India07.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Professional Working
Timeline
Customer Service Representative
Concentrix
06.2022 - 12.2023
Bachelor Of Arts - Arts
MCM DAV College For Women, Sec-36
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