HEEMAKSHI MALHI
Ottawa,Canada
Summary
Dedicated and detail-oriented Computer Engineer with strong academic credentials and a versatile professional background. Proven ability to lead teams, solve complex problems, and manage tasks under pressure. Adept at leveraging technological skills and customer service expertise to contribute to organizational success. Seeking to utilize my skills and experience to deliver exceptional results in a challenging role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing coordinator
Healthcare and Social Services - Humakare, L'Agence Service Santé
10.2024 - Current
- Coordinate Housing Services: Oversee housing placements and connect eligible individuals and families to appropriate support services.
- Stakeholder Engagement: Build and maintain strong relationships with property owners, landlords, housing authorities, and community partners to expand housing opportunities.
- Client Assessments: Conduct thorough housing assessments to determine client eligibility, needs, and appropriate housing solutions.
- Application & Lease Support: Assist clients with completing housing applications, negotiating lease agreements, and navigating move-in procedures.
- Ongoing Case Management: Monitor housing stability, provide follow-up support, and make referrals to community resources as needed.
- Recordkeeping & Compliance: Maintain accurate, confidential client records in compliance with organizational policies, local, state, and federal regulations.
- Program Compliance: Ensure all housing activities meet applicable laws, funding requirements, and program standards.
- Reporting & Data Management: Collect, track, and submit housing data to support program evaluation and reporting requirements.
- Team Collaboration: Actively participate in team meetings, professional training, and outreach activities to strengthen service delivery.
Supervisor
Healthcare and Social Services - Humakare, L'Agence Service Santé
07.2022 - 10.2024
- Supervise and lead a team of 4 welcome agents.
- Ensure all work assignments are fully staffed.
- Assist refugees with questions, concerns, and immigration forms.
- Handle diverse situations and ensure smooth service delivery.
- Regularly check service points to address refugee needs.
Administrative Assistant
Paladin Security
02.2020 - 01.2023
- Position at the front desk, answer inquiries and resolve issues.
- Handle approximately 30 phone calls daily, screening and forwarding.
- Greet and direct approximately a dozen visitors daily.
- Enter data of visitors and couriers, sort daily mail.
- Prepare parcels for delivery and manage office supplies inventory.
- Help with clerical support and ensure smooth office operations.
Key Holder Supervisor
Rickies & Cleo
03.2022 - 09.2022
- Complete store opening and closing procedures.
- Count cash drawers and balance totals.
- Restock shelves and provide sales feedback to management.
- Monitor security areas during busy periods.
Key Holder Supervisor
Ecco
09.2021 - 03.2022
- Complete store opening and closing procedures.
- Count cash drawers and balance totals.
- Restock shelves and provide sales feedback to management.
- Monitor security areas during busy periods.
Key Holder Supervisor
Suzy Shier
08.2021 - 12.2021
- Complete store opening and closing procedures.
Customer Service Associate
A&W Restaurants
01.2018 - 12.2019
- Greet customers warmly as they enter the restaurant.
- Answer customer questions about the menu, ingredients, and promotions.
- Handle special requests, dietary restrictions, and customization orders.
- Accurately take customer orders using the point-of-sale (POS) system.
- Repeat orders back to customers to ensure accuracy.
- Handle cash, credit, debit, and digital payment methods.
- Provide accurate change and process refunds when necessary.
- Ensure the cash register is balanced at the start and end of the shift.
- Assemble orders, including beverages, desserts, or packaged meals.
- Keep the cashier station and surrounding areas clean and organized.
- Restock napkins, utensils, and condiments.
- Dispose of trash and assist in maintaining the dining area.
- Coordinate with kitchen staff to ensure orders are prepared correctly.
- Follow health, safety, and hygiene standards.
Education
Master of Science - Computer Science
Guru Nanak Dev University (GNDU)
07.2016
Master of Science - Computer Software and Database Development
Lambton College
Toronto, ON01.2016
Bachelor of Science - Computer Science
Global Institute of Management and Emerging Technologies (GIMET)
05.2014
Skills
- Technical Proficiency: Excel, Word, PowerPoint, Outlook, PDF/KOFAX, MATLAB, Programming Languages (Java, C#, Net, Python)
- Languages: Fluent in English, Hindi, and Punjabi (oral and written)
- Interpersonal Skills: Communication, Conflict Resolution, Team Leadership, Collaboration, Customer Service
- Other: Data Entry, Scheduling, Analytical Problem-Solving, Time Management
LANGUAGES
English - Native or Bilingual
Native or Bilingual
Hindi - Native or Bilingual
Native or Bilingual
Punjabi - Native or Bilingual
Native or Bilingual
Certification
- Smart Serve
- Food Handler Certification
Timeline
Housing coordinator
Healthcare and Social Services - Humakare, L'Agence Service Santé
10.2024 - Current
Supervisor
Healthcare and Social Services - Humakare, L'Agence Service Santé
07.2022 - 10.2024
Key Holder Supervisor
Rickies & Cleo
03.2022 - 09.2022
Key Holder Supervisor
Ecco
09.2021 - 03.2022
Key Holder Supervisor
Suzy Shier
08.2021 - 12.2021
Administrative Assistant
Paladin Security
02.2020 - 01.2023
Customer Service Associate
A&W Restaurants
01.2018 - 12.2019
Master of Science - Computer Software and Database Development
Lambton College
Bachelor of Science - Computer Science
Global Institute of Management and Emerging Technologies (GIMET)
Master of Science - Computer Science
Guru Nanak Dev University (GNDU)