Hee Jun Kim

• Remote position for US regional ISP JMF Networks based out of Atlanta
• Cisco Nexus Switches, Fortinet Firewalls, & Mikrotik Routers Administration and Projects

• Data Centre & Branch Firewall operations support for opening a new port for new servers and permitting policies for new services (Palo Alto)
• Cisco Switches Refresh Projects
• Network Administrations & Support working with Network Monitoring system, Solarwinds Orion

• Lenovo Desktop & Laptop imaging for Government of Alberta
• Lenovo Desktop & Laptop deployment for Government of Alberta

• Worked for client Servus Credit Union
• Trouble ticket analysis, troubleshooting, and resolve
• Mainly responsible for Cisco & Mitel phone systems like CUCM, CUC, and Jabber for trouble ticket resolve and moves, adds, and changes service request handling.

• Worked for large pharmaceutical client Amgen
• 50% of day-to-day responsibility was Modernization projects which involved hardware refreshes from old Cisco 4500 to Brand new Cisco 3850 involving various networking technologies (QoS, VLAN, STP, LACP, VRRP/HSRP, BGP, OSPF, DSL, Cable, LANx, VPN, etc.)
• It involved line by line CLI configuration of the switches with the recent customer verified IOS images on 1,000+ Access and Distribution Layer 3 Switches in 40+ buildings across the Enterprise Main Campus Networks
• 25% of day-to-day responsibility was for trouble ticket resolve from AT&T central monitoring NOCs & from end users by diagnosing network related issues using tools such as Wireshark/Tshark and Netflow (Cisco IOS Routers/Switches, Nexus switches, and ASR routers)
• 25% of day-to-day responsibility was for service requests handling consisting of moves, adds, changes requests and consulting requests (Cisco IOS Routers/Switches, Nexus switches, and ASR routers)
• Have used extensive change control & inventory management system using customer proprietary modified ServiceNow versions
• Have documented heavily according to client’s needs about line-by-line CLI configurations, Visio Diagrams, and Change Plans, etc.

• Migration to new network includes all the planning, design, implementation, and training activities required to upgrade the voice & data network systems
• Refresh from HP 5000 routers and switches to Brocade for GSS at the 28 sites in scope.

• Troubleshoot all Level 1/ 2 Calls from Palo Alto Networks customers
• Timely hand-off (Escalation) of cases that require technical escalation to L3 TAC.

• Cisco Call Manager administration version 7.1 and upwards
• Trouble ticket resolve & service request handling

• Deployment Technician to participate in a Windows 7 refresh project
• The project including Windows upgrade and Applications Re-Install (Production Workstations)

• Wireless Active Site Survey
• Using Fluke Network’s Airmagnet application experiences.

• Support, and problem diagnostics
• For Premium Hotel Chain Client like Hilton.

• Troubleshoots problems with computer systems
• It was including troubleshooting hardware and software, e-mail, network and peripheral equipment problems

• Network Audit for creating Implementation Requirements
• Implementation, pre and post implementation testing in network migration project from HP Procurve Hardware and HP Node Monitor to Juniper EX series equipment.

• Designing, Implementing, and Managing the Network Migration on Dell & HP 5000 Routers & Switches to Multiple Spanning Tree (MST) Architecture
• Designing, Implementing, and Managing Paessler PRTG

• At Government Funded College, had done the Government Projects in Designing, Implementing, and Managing the Network Migration from Dell Switch to Cisco Catalyst L3 Switch to College Regional Sites Architecture using VRF Light on Cisco's
• Designing, Implementing, and Managing Cisco Works LMS 4.1 to College Architecture
• Designing, Implementing, and Managing 802.1X Port-Based Authentication using MicroSoft Active Directory and Cisco ACS to College Architecture
• Designing, Implementing, and managing Cisco Catalyst VSS (Virtual Switching System) to College Architecture
• Used VMware for Network Related Servers like DNS or DHCP, etc.

• Testing on VPNs and IP Networks for preproduction and production upgrades
• Hands-on Cisco ASA and PIX experiences (Site to Site VPN design, setup, and support for US based health care industry clients of about 500+ sites)

• Testing on IP QoS
• For preproduction and production upgrades

• Test Network Design, Testing, & Support for Cisco & Samsung Routers & Switches for 3G WCDMA Networks for Japanese ISP KDDI (500+ Cisco & Samsung Routers & Switches at 5 HQ & Regional Sites across Japan).
• Had used TCL for Network Equipment QA Automations.

• Software Architect for Modular Quality of Service (QoS) CLI (MQC) Module on Samsung Router for Metro Ethernet Networks for Korean ISP KT (50+ Cisco, Juniper, Riverstone, & other Korean Vendor Routers & Switches).
• Worked in Modular Quality of Service (QoS) CLI (MQC) & Data Plane QoS Software Team (10 Software Engineers) & designed the Software Architecture and Low Level Codes.

• Simulation of Cisco MPLS VoIP QoS (Differentiated Services) Network Architecture funded by Williams Communications in Tulsa, Oklahoma
• (20 hours per week for 2 years)
• For simulation, OPNET Modeler 7.0 is used
• Added some Process Models using C++ Programming

• Visual Basic for Applications (VBA) Programming for Parts Configurator Software Module utilizing SQL worked on Excel Database Files which was used for Direct IT SQL Application from Sales to Manufacturing on ERP Systems
• For Programming, Microsoft's Visual Basic for Applications (VBA) was used.

• Worked in Software Development Team inside of Prototype Engine and Transmission Department
• Programmable Logic Controller (PLC) Programming for Hitachi DNC Horizontal and Vertical Machining Centers using ZOLLER Tool Pre-setters and SIP Jig Boring Machines for Engine and Transmission Parts Automatic Manufacturing.