Hediyeh Torkaman
North Vancouver,BC
Summary
To obtain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Social Media & Digital Marketing Certificate
Work History
Social Media Specialist
Kinderhaus Academy
North Vancouver, BC
04.2023 - Current
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
- Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
- Created compelling video content for Instagram Stories and IGTV that showcased product features or highlighted company culture initiatives.
- Streamlined cross-platform social media management by utilizing tools like Hootsuite, Buffer, or Sprout Social for scheduling and analytics tracking.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased customer engagement through social media.
- Conducted daily updates to social media profiles to boost company online presence.
- Developed questionnaires and facilitated focus group discussions.
Bookkeeper/Admin
Kinderhaus Academy
North Vancouver, BC
05.2021 - 07.2022
- Responding to emails, messages
- Reconciled and corrected issues with financial records.
- Matched purchase orders with invoices and recorded necessary information.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Receptionist
First Service Residential
Vancouver, BC
01.2019 - 11.2019
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Credit Advisor
RBC Advice Centre
Vancouver, BC
06.2014 - 01.2019
- Finding solutions and resolving clients everyday banking needs.
- Assisting Team members by training & coaching employees.
- Submitting customer payments to further reduce open account balances.
- Educating clients on Digital mobile and online services.
- Getting involved with community fundraising events.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Financial Advisor
Instaloans
North Vancouver, BC
01.2009 - 01.2013
- Daily cash handling and Bank runs.
- Educating clients on financial topics and the importance of loan repayments.
- Assisted Management with hiring and training new staff.
- Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Received consistent excellent feedback on work quality and customer service.
- Exhibited excellent communications and customer service relations skills.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Trained and managed associates in customer service and sales techniques.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
Office Assistant
Moneyway
Vancouver, BC
01.2008 - 01.2009
- Maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated and scheduled meetings and appointments.
Cashier/Front End Manager
Safeway Canada
North Vancouver, BC
01.2006 - 01.2008
- Helping customers with their everyday needs.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
Customer Service/Cashier
McDonald's Restaurant
North Vancouver, BC
01.1999 - 01.2000
Education
Social Media Marketing
01.2024 - 04.2024
High School Diploma -
Skills
- Over 20 years of Customer Relations experience
- Advanced with All Microsoft softwares
- Top Performer in RBC's yearly "LTR" (Likelihood To Recommend) category
- Specialized in Problem Solving & Escalations
- Strong Multitasking & Computer skills
- Fluent in English & Farsi - written and verbal
- Advanced skills in Content Creation & Curation
Timeline
BCIT - , Social Media Marketing
01.2024 - 04.2024
Social Media Specialist - Kinderhaus Academy
04.2023 - Current
Bookkeeper/Admin - Kinderhaus Academy
05.2021 - 07.2022
Receptionist - First Service Residential
01.2019 - 11.2019
Credit Advisor - RBC Advice Centre
06.2014 - 01.2019
Financial Advisor - Instaloans
01.2009 - 01.2013
Office Assistant - Moneyway
01.2008 - 01.2009
Cashier/Front End Manager - Safeway Canada
01.2006 - 01.2008
Customer Service/Cashier - McDonald's Restaurant
01.1999 - 01.2000
Carson Graham Secondary - High School Diploma,