Hediyeh Torkaman

Work History

Social Media Specialist

Kinderhaus Academy

North Vancouver, BC

04.2023 - Current

Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.
Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
Created compelling video content for Instagram Stories and IGTV that showcased product features or highlighted company culture initiatives.
Streamlined cross-platform social media management by utilizing tools like Hootsuite, Buffer, or Sprout Social for scheduling and analytics tracking.
Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Increased customer engagement through social media.
Conducted daily updates to social media profiles to boost company online presence.
Developed questionnaires and facilitated focus group discussions.

Bookkeeper/Admin

Kinderhaus Academy

North Vancouver, BC

05.2021 - 07.2022

Responding to emails, messages
Reconciled and corrected issues with financial records.
Matched purchase orders with invoices and recorded necessary information.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked effectively in fast-paced environments.
Identified issues, analyzed information and provided solutions to problems.

Receptionist

First Service Residential

01.2019 - 11.2019

Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Answered central telephone system and directed calls accordingly.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Helped maintain office security by monitoring visitor access and issuing badges as needed.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.

Credit Advisor

RBC Advice Centre

06.2014 - 01.2019

Finding solutions and resolving clients everyday banking needs.
Assisting Team members by training & coaching employees.
Submitting customer payments to further reduce open account balances.
Educating clients on Digital mobile and online services.
Getting involved with community fundraising events.
Proven ability to learn quickly and adapt to new situations.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours across night, weekend and holiday shifts.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with a strong work ethic.
Excellent communication skills, both verbal and written.
Worked effectively in fast-paced environments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed time efficiently in order to complete all tasks within deadlines.
Strengthened communication skills through regular interactions with others.

Financial Advisor

Instaloans

01.2009 - 01.2013

Daily cash handling and Bank runs.
Educating clients on financial topics and the importance of loan repayments.
Assisted Management with hiring and training new staff.
Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
Received consistent excellent feedback on work quality and customer service.
Exhibited excellent communications and customer service relations skills.
Answered inbound customer service calls to assist with questions, concerns or problems.
Trained and managed associates in customer service and sales techniques.
Assisted clients with issues or requests and mentored employees on customer service techniques.

Office Assistant

Moneyway

01.2008 - 01.2009

Maintained detailed records of all office activities.
Edited and proofread documents for accuracy and completeness.
Interacted with customers by phone, email, or in-person to provide information.
Coordinated and scheduled meetings and appointments.

Cashier/Front End Manager

Safeway Canada

01.2006 - 01.2008

Helping customers with their everyday needs.
Operated cash register to record transactions accurately and efficiently.
Built relationships with customers to encourage repeat business.

Customer Service/Cashier

McDonald's Restaurant

01.1999 - 01.2000

Summary

Overview

Work History

Social Media Specialist

Bookkeeper/Admin

Receptionist

Credit Advisor

Financial Advisor

Office Assistant

Cashier/Front End Manager

Customer Service/Cashier

Education

Social Media Marketing

High School Diploma -

Skills

Timeline

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