Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Hediyeh Irankhah Darestani

Coquitlam,BC

Summary

Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Media Manager position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Shareholder of a Cultural Organization

Hivad Nea Maham
12.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

ESL Language Teacher

Mehrafarin Institute
04.2020 - Current
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Developed and taught ESL curriculum to improve students' conversational abilities.

Head of Business Development Strategy

Pouyandegan Shahreideal NGO
09.2019 - 09.2023
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.

Social Media Manager

Paya Psychological Clinic
09.2019 - 08.2021
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Executive Administrative Assistant

Ariaman School Of Communication
10.2014 - 08.2019
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Seamlessly interacted with colleagues to plan and complete special projects.

Education

MBA - Strategic Management

University of Tehran
Tehran, Iran
07.2020

Bachelor of Science - Mechanical Engineering

Gilan University
Rasht, Gilan, Iran
09.2014

Skills

  • Social Perceptiveness
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Analytical Thinking
  • Networking
  • Critical Thinking
  • Team Management
  • Remote Office Availability
  • Computer Skills
  • Multitasking

Languages

English
Full Professional
German
Limited Working
Persian
Native or Bilingual

Additional Information

My dedication to learning is an ongoing journey. I actively participate in relevant workshops, webinars, and courses, constantly updating my skills to stay aligned with industry trends. By incorporating new approaches, I aim to become an even more valuable contributor to the team and help drive the company's progress. Furthermore, I am eager to share my knowledge with colleagues to foster a culture of ongoing improvement within the organization, ensuring that we collectively work towards and exceed our corporate objectives.

Timeline

Shareholder of a Cultural Organization

Hivad Nea Maham
12.2021 - Current

ESL Language Teacher

Mehrafarin Institute
04.2020 - Current

Head of Business Development Strategy

Pouyandegan Shahreideal NGO
09.2019 - 09.2023

Social Media Manager

Paya Psychological Clinic
09.2019 - 08.2021

Executive Administrative Assistant

Ariaman School Of Communication
10.2014 - 08.2019

MBA - Strategic Management

University of Tehran

Bachelor of Science - Mechanical Engineering

Gilan University
Hediyeh Irankhah Darestani