HEDIEH ZAND
London,ON
Summary
Highly motivated and results-oriented professional with 5+ years of retail experience, eager to transition into the restaurant industry. Possesses strong leadership, customer service, and operational management skills. Proven ability to build and motivate teams, ensure customer satisfaction, and drive sales growth. Possesses a passion for the culinary world and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Associate Manager
FMI Group, Pizza Hut
08.2023 - 02.2024
- Led all aspects of restaurant operations, ensuring smooth daily functioning and adherence to brand standards
- Recruited, interviewed, and trained staff on duties, policies, and procedures, fostering a positive and productive work environment
- Created and managed employee schedules, optimizing staffing levels to meet customer demand while adhering to budget constraints
- Oversaw inventory management and planning, minimizing long-term costs and ensuring product availability
- Analyzed financial statements and sales reports, identifying trends and implementing strategies to improve profitability and achieve goals
- Conducted regular inventory appraisals and placed orders for new merchandise, maintaining optimal stock levels.
LEAD ASSOCIATE
Hudson's Bay
01.2023 - 08.2023
- Supervised team of 15 employees, delivering mentoring, continuous training and guidance in job challenges
- Trained new employees on procedures, merchandizing and customer service resulting in knowledgeable and high performing team
- Supported department manager with merchandising, organization and floor moves
- Improved store revenues by upselling and cross-selling merchandise to clients and received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers
- Responded to customer questions and complaints by resolving issues personally or referring to management.
General Manager
Eram Family Restaurant
01.2019 - 01.2022
- Recruited, interviewed, and trained employees on duties, policies, and procedures
- Created schedules and monitored payroll to remain within budget
- Managed inventory levels and planning to minimize long-term costs
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Appraised inventory levels on a frequent basis, ordering new merchandise as needed.
Retail Manager
ALBASCO Family Company, Iran
01.2017 - 01.2020
- Increased overall sales by 15% through targeted sales strategies and effective upselling techniques
- Achieved a 98% customer satisfaction rating by consistently exceeding expectations and resolving issues promptly
- Led a team of 5 associates, providing coaching, training, and performance feedback, resulting in a 20% reduction in employee turnover.
Education
Master of Professional Education -
Azad University
Skills
- Restaurant Operations: Inventory management, cash handling, scheduling, food safety, point-of-sale systems
- Leadership & Team Management: Hiring, training, performance reviews, conflict resolution, team motivation
- Customer Service: Building rapport, resolving complaints, exceeding expectations, ensuring guest satisfaction
- Communication: Clear, concise, and professional communication with team members and guests
- Data Analysis: Identifying trends in sales, customer behavior, and operational efficiency
- Report Writing
- Employee Supervision
- Leasing and sales
- Financial Management
- Sales Coaching
- Project Management
- Presentations
- Public Speaking
- Negotiation
- Contract Negotiation
- Staff Management
- Staff Training and Development
- Computer Skills
- Decision-Making
- Customer Relationship Management
- Time Management
- Organizational Skills
- Analytical Thinking
- Employee Coaching and Mentoring
- MS Office
- Strategic Planning
- Marketing Management
- Store management
- Recruiting and interviewing
References
SREEJA C MENON, 519-858-6183
Languages
English
Full Professional
Timeline
Associate Manager
FMI Group, Pizza Hut
08.2023 - 02.2024
LEAD ASSOCIATE
Hudson's Bay
01.2023 - 08.2023
General Manager
Eram Family Restaurant
01.2019 - 01.2022
Retail Manager
ALBASCO Family Company, Iran
01.2017 - 01.2020
Master of Professional Education -
Azad University
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