HEDIEH DADGAR
Richmond Hill,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
MEDICAL INTERPRETER
LANGUAGELINE SOLUTIONS
09.2022 - 05.2024
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
SENIOR ADMINISTRATIVE ASSISTANT
Registered Clinical Psychologist
04.2020 - 08.2022
- Professionally managed and directed incoming phone calls
- Efficiently organized and scheduled appointments to optimize workflow
- Engaged in correspondence with legal professionals, insurance companies, clients, and medical offices
- Assisted with payment processes to facilitate smooth transactions
- Offered comprehensive general support to clients for a seamless administrative experience.
- Kept and maintained client files and records in content management systems such as MS SharePoint, EXCEL and others to ensure accurate records
ADMINISTRATIVE ASSISTANT
ASSURANCE COLLISION CENTRE
08.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
MANAGER
DONATO SALON AND SPA
09.2016 - 06.2019
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Coordinated special events, attracting new clients and boosting overall sales.
- Maximized profitability by analyzing financial reports and adjusting operations as needed.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
Education
Behavioral Science Diploma -
Seneca College
Toronto, ON12.2022
Skills
- Medical Terminology
- Strong Memory Retention
- Sight Translation
- Fluent in both English and Farsi
- Computer Proficiency
- Scheduling
Skillsandqualifications
Bilingual, English, Farsi, Microsoft, PowerPoint, Excel, ClockWork, SPSS, Millennium Software, 10+ years in customer service, Excellent
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
MEDICAL INTERPRETER
LANGUAGELINE SOLUTIONS
09.2022 - 05.2024
SENIOR ADMINISTRATIVE ASSISTANT
Registered Clinical Psychologist
04.2020 - 08.2022
ADMINISTRATIVE ASSISTANT
ASSURANCE COLLISION CENTRE
08.2018 - 02.2020
MANAGER
DONATO SALON AND SPA
09.2016 - 06.2019
Behavioral Science Diploma -
Seneca College
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