Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hedayza Calderon Carmona

Toronto

Summary

Highly motivated professional with 7 years in the food service sector, adept at driving efficient operations, managing inventory effectively, ensuring quality, and delivering exceptional customer engagement. Proven ability to lead teams, proactively solve challenges, and uphold high standards across fast-paced retail and wholesale settings.

Overview

5
5
years of professional experience

Work History

Bakery Counter Staff Member

Le Petit Pain
11.2024 - 03.2025
  • Provided exceptional service through personalized recommendations and engaging interactions, directly contributing to customer satisfaction and increased sales.
  • Created inviting, brand-aligned displays while consistently producing high-quality baked goods to foster customer loyalty.
  • Collaborated with team members to efficiently fulfill daily tasks and large special-event orders, ensuring accuracy and timely execution.
  • Supported inventory control by monitoring stock levels, assisting with orders, and applying proper storage and rotation to maintain freshness and prevent waste.
  • Upheld strict health and safety standards while efficiently managing time and tasks in a fast-paced setting during high-volume periods.

Head Baker

Blue Collar Bakery
02.2023 - 09.2024
  • Effectively managed client relationships, served as a key point of contact, and resolved issues building lasting, mutually beneficial partnerships.
  • Led production efforts to consistently meet deadlines and maintain high standards of product quality.
  • Oversaw ingredient inventory and forecasting to optimize stock levels and prevent operational delays.
  • Conducted thorough quality control measures to guarantee compliance with safety regulations and the delivery of excellent products.
  • Utilized specialized software to enhance production processes, ensuring recipe consistency and efficient tracking.

Baker

Pane E Circo
09.2021 - 05.2022
  • Managed daily order fulfillment and consistently met production targets for multiple restaurant locations, contributing to overall efficiency.
  • Stepped in to lead in the head chef's absence, ensuring seamless operations and consistent, high-quality product delivery.
  • Implemented and enforced strict quality control measures, demonstrating a keen eye for detail and a dedication to high standards.
  • Partnered effectively with cross-functional teams, utilizing strong organizational and communication skills to ensure accurate and efficient order completion.
  • Thrived in dynamic kitchen settings by effectively managing time, multitasking, and mastering both inventory and production processes.

Bakery Clerk

Arthur's Urban Market
08.2020 - 05.2021
  • Managed opening/closing procedures to create a welcoming environment, demonstrating responsibility and attention to operational flow.
  • Created attractive product displays and proactively engaged with customers, resolving issues and offering recommendations to maximize sales and satisfaction.
  • Accurately processed in-person and phone orders, coupled with precise packaging, labeling, and dating of products, showcasing strong attention to detail.
  • Adhered to sanitation protocols and contributed to a well-organized store, ensuring a positive and safe experience for customers and staff achieving full compliance during inspections..
  • Trained new team members on procedures and customer service, highlighting teamwork and the ability to contribute to a positive work environment.

Education

Diploma - Boulanger & Baking Arts

Nova Scotia Community College
Halifax, NS
06-2018

Skills

  • Exceptional Customer Service & Client Relationship Management
  • Clear Verbal and Written Communication
  • Cross-Functional Collaboration & Team Coordination
  • Operations Oversight & Inventory Control
  • Order Processing, Packaging & Fulfillment
  • Time Management, Organization & Task Prioritization
  • Quality Assurance & Food Safety Compliance
  • Precision & Attention to Detail
  • Visual Merchandising & Product Presentation
  • Team Leadership, Coaching & Staff Onboarding
  • Strategic Problem-Solving & Proactive Initiative
  • Adaptability in High-Volume, Fast-Paced Environments

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bakery Counter Staff Member

Le Petit Pain
11.2024 - 03.2025

Head Baker

Blue Collar Bakery
02.2023 - 09.2024

Baker

Pane E Circo
09.2021 - 05.2022

Bakery Clerk

Arthur's Urban Market
08.2020 - 05.2021

Diploma - Boulanger & Baking Arts

Nova Scotia Community College

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Hedayza Calderon Carmona